SotaTek Hiring! Work from Home Cloud Service Delivery Manager in , Earn up to MYR 16,000 - Ricebowl

JOB DESCRIPTION:

- Coordinate and oversee delivery of managed cloud services across all operational workstreams.

- Compile and issue monthly service reports covering billing and cost management, capacity

management, asset management, incident management, problem management, and change

management.

- Compile and issue monthly reports on service request management, patch management, backup management, security management, business-resilience management, transition management, and exit management.

- Lead working-level meetings and service review sessions with client stakeholders and internal teams.

- Track service performance against SLAs/KPIs and drive corrective action plans where gaps are identified.

- Act as the escalation point for service delivery issues and coordinate resolution across technical teams.

- Maintain governance documentation, meeting minutes, and action logs to ensure accountability and audit readiness.

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- Proven experience in IT/cloud service delivery management or a similar service management role.

- Strong understanding of ITIL service management processes (incident, problem, change, and request management).

- Excellent stakeholder management, communication, and reporting skills.

JOB REQUIREMENTS:

- Experience compiling and presenting operational reports to both technical and non-technical audiences.

- Ability to lead cross-functional teams and manage multiple concurrent workstreams.

- Preferred certifications: ITIL Foundation (or higher); PMP or PRINCE2 is an advantage.

Why Join SotaTek Malaysia?

- Be part of a fast-growing global technology company with 1,500+ professionals across 8

international offices.

- Lead a high-impact delivery team working on complex, large-scale digital transformation

programmes across the region.

- Work alongside and represent leading global technology partners

- Competitive total compensation package including base salary, performance bonus, and

benefits.

- Clear career progression pathways into regional VP, Country manager or C-level

leadership roles.

- A collaborative, inclusive culture that values thought leadership, innovation, and

continuous learning.

- Exposure to diverse industries and cutting-edge technology across AI, Cloud, Data, and

Enterprise Platforms.

*Competitive package, open to negotiation; discussed in the interview.

Loại hình công việc: Toàn thời gian

Mục lương: RM10.000,00 - RM16.000,00 một tháng

Địa điểm việc làm: Làm việc từ xa