EMAPTA Hiring! Work from Home Case Manager in , Earn up to MYR 6,000 - Ricebowl

Opportunity meets influence in this Expert Witness Case Manager role, empowering you to coordinate renowned experts, support leading legal teams, and deliver outstanding case experiences. Your expertise will improve legal outcomes worldwide while opening a long-term global career with Emapta, offering the top 1% experience ambitious professionals deserve through innovation, growth, collaboration, recognition, every single day ahead together always confidently.

JOB OVERVIEW:

Employment Type: Full-Time

Work Setup: Permanent Work From Home / Remote

Shift: Day Shift | AU Timezone

Exciting Perks Await!

• Work From Home arrangement
• Day shift schedule
• Fixed weekends off
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: *************)

THE QUALIFICATIONS WE SEEK:

• Bachelor’s degree in Law, Business, or a related discipline, or currently completing a Law degree; Malaysian and international qualifications are welcome
• At least 3 years of experience managing high-stakes client relationships or technical stakeholders in a professional environment
• Background in a law firm or legal operations as a lawyer or senior paralegal is highly preferred
• Experience working with multicultural, multi-territory teams and international clients
• Experience supporting Australian lawyers and/or expert witnesses is an advantage
• Demonstrate excellent written and verbal communication skills when engaging legal and technical stakeholders
• Solve complex problems independently using sound judgment
• Manage multiple active cases and shifting priorities with strong organizational skills
• Maintain strong attention to detail and accuracy
• Adapt quickly to diverse subject areas and learn new domains efficiently
• Handle pushback and resolve conflicts professionally
• Build trusted relationships with clients and expert witnesses
• Remain resilient, calm, and effective under pressure while meeting tight deadlines
• Demonstrate proficiency in Microsoft Office and general office applications

YOUR DAILY TASKS:

Driving Case Delivery

• Manage each case from start to finish, ensuring delivery within agreed timelines and budget
• Monitor case progress, identify potential risks, and drive timely resolution
• Translate client instructions, scope, and priorities into clear milestones for expert witnesses
• Track expert progress against agreed deliverables and timelines
• Negotiate fees, scope, commercial terms, and required prepayments with clients
• Resolve issues proactively and escalate only when necessary
• Partner with the Quality Assurance team to ensure reports meet quality and admissibility standards

Building Client Relationships

• Serve as the primary point of contact for clients throughout each engagement
• Communicate updates proactively and manage client expectations effectively
• Identify and communicate changes or risks before they affect case outcomes
• Deliver practical solutions that strengthen client confidence

Building Expert Relationships

• Collaborate with the Sourcing team to identify the most suitable expert witnesses
• Support expert witnesses throughout each engagement based on their experience and working style
• Help expert witnesses build confidence and improve their effectiveness

Contributing to the Team

• Improve team processes and operational best practices
• Share knowledge, lessons learned, and process improvements across the business
• Contribute positively to a collaborative and fast-paced team culture

Pay: RM5,000.00 - RM6,000.00 per month

Application Question(s):

• Do you have experience supporting AU client in Legal/Law industry?
• Experience working with multicultural, multi-territory teams and international clients ?
• Do you have Background in a law firm or legal operations as a lawyer or senior paralegal ?

Education:

• Bachelor's (Required)

Experience:

• Legal/Case Manager: 3 years (Required)

Work Location: Remote