EL ZAHARY TRADING Hiring! Full Time Digital Customer Service in Melaka, Earn up to MYR 2,000 - Ricebowl

El Zahary Trading is a growing Malaysian fashion company specialising in women’s Baju Kurung and modest fashion wear. We are committed to offering stylish, comfortable, and versatile clothing designed to bring confidence and elegance to every woman.

As we continue to grow, we are looking for passionate and responsible individuals to join our team for the vacancy mentioned above and contribute to the following responsibilities:

Job Responsibilities

• Reply to customer enquiries via Social Media DM & WhatsApp
• Assist customers with product and order enquiries
• Handle parcel exchanges and customer refunds
• Follow up on customer issues and provide appropriate solutions
• Manage parcel packing and order preparation.
• Work closely with the sales & operations team

Job Objectives:

• To provide efficient and friendly customer service by managing customer enquiries through social media and WhatsApp, handling exchanges and refunds, and managing with parcel packing to ensure a smooth customer experience and efficient daily operations.

Requirements:

• Friendly, positive, and customer-oriented personality
• Good written and verbal communication skills
• Comfortable communicating with customers via WhatsApp and social media
• Basic knowledge of social media platforms and computer applications
• Able to handle customer enquiries, exchanges, and refunds accurately and professionally
• Good problem-solving skills and attention to detail
• Able to work independently as well as in a team
• Handling with parcel packing and daily operational tasks
• Able to work in a fast-paced environment
• Responsible, punctual, and willing to learn
• Previous experience in customer service, e-commerce, or online sales is an advantage
• Office-based position only – not remote

Pay: RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Professional development

License/Certification:

• B2, D (Preferred)

Location:

• Alor Gajah (Preferred)

Work Location: In person