Pan Asia Software Solutions Hiring! Full Time Desktop Support Engineer in Sarawak - Ricebowl

Company Description Pan Asia Software Solutions is a technology services provider offering IT support and solutions to a wide range of clients. The organization focuses on delivering reliable, efficient, and user-centered technology services, helping businesses maintain smooth daily operations. Team members work with diverse environments and technologies, gaining exposure to different industries and systems. The company values professionalism, problem-solving, and continuous learning to meet evolving client needs.

Role Description This is an on-site Desktop Support Engineer contract role based in Miri. The role involves providing front-line technical support for desktop computers, laptops, and related peripherals, ensuring minimal downtime for end users. The Desktop Support Engineer will diagnose and resolve hardware, software, and network connectivity issues, including support for printers and other office equipment. Day-to-day tasks include installing, configuring, and upgrading computer systems, performing routine maintenance, and documenting incidents and resolutions. The role also requires collaborating with other IT team members, guiding users on basic technical issues, and following company procedures and security standards.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2–3 years of experience in Desktop Support Engineer 

Key Responsibilities

• End-user IT support and troubleshooting
• Desktop/laptop deployment and maintenance (200 units)
• Network and connectivity troubleshooting
• Coordination with PGEO IT team and external vendors
• Basic server room and infrastructure health checks
• Support for IT projects and site-related IT initiatives

Interested Share updated resume to ************* or Watsapp: +*************