NEXV SYNERGY SDN BHD Hiring! Full Time Service Advisor (Service - After-Sales) in Negeri Sembilan, Earn up to MYR 2,500 - Ricebowl

Job Summary

The Service Advisor is responsible for receiving customers, understanding their vehicle service and repair needs, preparing service estimates, and coordinating with technicians to ensure quality work and customer satisfaction.

Key Responsibilities :

* Greet customers and provide professional service.

* Receive vehicles for servicing, maintenance, and repairs.

* Identify customer concerns and record accurate vehicle details.

* Prepare job orders, service estimates, and repair quotations.

* Explain recommended repairs, service procedures, and costs to customers.

* Obtain customer approval before carrying out additional repairs.

* Coordinate with technicians and the workshop team to ensure timely completion of jobs.

* Monitor vehicle repair progress and update customers on service status.

* Conduct vehicle inspections and explain completed work to customers.

* Prepare invoices and ensure payment is collected before vehicle release.

* Handle customer complaints and resolve service-related issues professionally.

* Maintain accurate service records and customer information.

* Follow company policies, safety procedures, and manufacturer service standards.

* Achieve customer satisfaction and service department targets.

Requirements :

* Minimum SPM / Certificate / Diploma in Automotive or a related field.

* Previous experience in automotive service or customer service is an advantage.

* Good knowledge of vehicle maintenance and repair processes.

* Good communication and customer service skills.

* Able to prepare quotations and explain technical information clearly.

* Basic computer skills.

* Able to work independently and as part of a team.

* Possess a valid driving licence.

Key Performance Indicators (KPIs) :

* Customer satisfaction

* Service sales and revenue

* Customer retention

* Job completion time

* Accuracy of job orders and quotations

* Quality of service and complaint resolution

Working Conditions :

* Work in an automotive service centre or workshop environment.

* May be required to work shifts, weekends, or public holidays.

* Must comply with workplace safety and operational procedures.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Free parking
• Professional development

Work Location: In person