Cape Manufacturing (M) Hiring! Full Time Program Manager in Johor, Earn up to MYR 8,999 - Ricebowl

Join our Program Management team and take ownership of key customer programs within a fast-paced EMS manufacturing environment. You will serve as the primary customer interface and lead cross-functional teams to ensure successful program execution across delivery, quality, cost, and profitability.

Responsibilities

• Act as the primary point of contact for key customer accounts regarding program status, delivery, quality, commercial matters, expectations, and escalations.
• Build and maintain strong customer relationships while ensuring customer requirements and commitments are fulfilled.
• Lead customer and internal program review meetings and provide regular updates to customers and management.
• Coordinate customer requirements, engineering changes, production schedules, and program priorities.
• Lead cross-functional teams involving NPI, Engineering, Procurement, Quality, Planning, and Manufacturing.
• Ensure the readiness of materials, tooling, equipment, documentation, and manufacturing processes.
• Manage program timelines, milestones, deliverables, risks, and contingency plans.
• Monitor On-Time Delivery, production yield, inventory levels, customer satisfaction, and overall program performance.
• Work closely with relevant departments to resolve production, material, quality, and delivery issues.
• Support capacity planning, resource allocation, and material-readiness activities.
• Monitor program profitability, revenue, costs, pricing, and margin performance.
• Review product costing and quotations while identifying cost-saving opportunities.
• Support budget planning, revenue forecasting, and the management of program-related financial risks.
• Ensure customer quality requirements and specifications are properly understood and implemented.
• Coordinate corrective and preventive actions, customer audits, and quality-improvement activities.
• Drive continuous improvement initiatives to enhance productivity, efficiency, quality, and cost performance.
• Identify and manage risks involving the supply chain, production, quality, and delivery.
• Escalate critical program issues to management and ensure timely corrective action.

Requirements

• Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Electronics Engineering, Business Administration, Supply Chain Management, or a related discipline.
• Minimum 3–5 years of program or project management experience within the EMS, PCBA, semiconductor, or box-build manufacturing industry.
• Good understanding of EMS manufacturing processes, including SMT, PCB assembly, plastic injection moulding, final assembly, and box-build packaging.
• Experience managing customer accounts, expectations, program reviews, and escalations.
• Good knowledge of production planning, inventory control, material readiness, component sourcing, and shipping terms.
• Able to manage program budgets, product costing, quotations, margins, cost tracking, and revenue forecasts.
• Proficient in ERP systems such as SAP or Oracle.
• Strong proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Strong leadership, communication, negotiation, presentation, and stakeholder-management skills.
• Commercially aware, customer-focused, and capable of making sound decisions under pressure.
• Strong analytical and problem-solving abilities with a proactive approach to risk management.
• Able to lead cross-functional teams and manage multiple priorities in a fast-paced manufacturing environment.

Employee Benefits

• Annual Wage Supplement (AWS)
• Comprehensive Outpatient Medical Coverage (Panel Clinic)
• Dental & Optical Benefits
• Transport, Attendance & Phone Allowances
• Career Development & Training Opportunities

Pay: RM6,100.00 - RM8,999.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person