jobs in User Experience Researchers Pte Ltd

User Experience Researchers Pte Ltd Hiring! Work from Home L2 Application Support Engineer in Selangor, Earn up to MYR 14,000 - Ricebowl

L2 Application Support Engineer

User Experience Researchers Pte Ltd

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Working Location

  • Cyberjaya Selangor Malaysia

Job Description

Responsibilities

Key Responsibilities

  • Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
  • Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
  • Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
  • Support deployments, releases, patching, upgrades, and post-implementation validation activities.
  • Develop and maintain automation scripts to streamline operational and technical support activities.
  • Execute SQL queries, perform database health checks and performance validation, and carry out basic database administration tasks.
  • Support certificate renewals, password rotations, user access management, and security compliance activities.
  • Monitor batch jobs, integrations, interfaces, and scheduled system processes.
  • Assist with Disaster Recovery (DR) testing, environment validation, and service restoration activities.
  • Create and maintain technical documentation, support procedures, and operational runbooks.
  • Coordinate with application, infrastructure, database, network, and vendor teams to investigate and resolve technical issues.
  • Participate in on-call support and critical incident troubleshooting as required.

Work Result

  • Fulfill assigned tasks and Business-as-Usual (BAU) operational activities in a timely and effective manner.

Pay: RM7,000.00 - RM14,000.00 per month

Work Location: Hybrid remote in Cyberjaya

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