ULS Group International SDN BHD Hiring! Full Time Marketing - Customer Service Assistant in Negeri Sembilan, Earn up to MYR 1,800 - Ricebowl

We are looking for a Marketing & Customer Service Assistant to join our team in Seremban.

This is a hybrid role combining customer service, e-commerce and marketing support. The successful candidate will interact directly with customers while also assisting with content creation, product listings, promotions and social media activities.

We are looking for someone who is friendly, organised, creative and comfortable working in a fast-paced environment.

ResponsibilitiesCustomer Service

• Respond to customer enquiries via WhatsApp, email, social media and other communication channels.
• Process customer orders, complaints, exchanges, returns and special requests.
• Assist walk-in and self-collection customers.
• Liaise with courier companies regarding delivery and shipment issues.
• Update and maintain customer records.
• Prepare simple customer service reports when required.

Marketing & E-Commerce

• Take photos and videos for social media, e-commerce platforms and marketing campaigns.
• Edit photos and videos for social media and promotional purposes.
• Create simple marketing materials such as posters, banners and promotional graphics.
• Update product listings, descriptions, pricing and promotional information.
• Assist with social media and marketing activities.
• Assist with live selling sessions and host livestreams when required.

General Duties

• Support day-to-day operational requirements of the Company.
• Work closely with other team members to ensure smooth customer and e-commerce operations.
• Perform other duties assigned by Management when required.

Requirements

• Minimum SPM qualification; Diploma/Degree in Marketing, Business, Communications or a related field is an advantage.
• Good communication skills in Bahasa Malaysia and English, both written and spoken.
• Comfortable communicating with customers through WhatsApp, email and social media.
• Basic knowledge of social media platforms and e-commerce.
• Basic knowledge of Canva, CapCut or similar editing tools is an advantage.
• Creative, organised and detail-oriented.
• Able to multitask and manage different responsibilities.
• Comfortable appearing on camera and participating in livestreams.
• Positive attitude and willingness to learn.
• Customer service, retail, marketing or e-commerce experience is an advantage.
• Fresh graduates are encouraged to apply.

Pay: From RM1,800.00 per month

Benefits:

• Maternity leave

Work Location: In person