Dr. Cardin Hiring! Full Time E-COMMERCE MANAGER in Selangor, Earn up to MYR 7,000 - Ricebowl

1. Sales Strategy & Business Planning

• Develop monthly, quarterly and annual sales strategies for Shopee, Lazada, Zalora and the Company website.
• Prepare sales action plans to achieve platform revenue and growth targets.
• Identify opportunities to improve sales, conversion rate, average order value and customer purchase frequency.
• Review historical performance, customer behaviour and market trends to support future planning.
• Develop strategies for both BAU periods and major campaign periods.
• Recommend promotional mechanics, pricing approaches and product focus based on sales objectives.
• Identify underperforming areas and prepare corrective action plans.

2. Platform Performance Management

• Monitor the overall commercial performance of Shopee, Lazada, Zalora and the Company website.
• Review sales, traffic, conversion, customer behaviour and campaign performance by platform.
• Compare performance across platforms and identify opportunities for growth.
• Ensure each platform has a clear sales direction, target and commercial strategy.
• Analyse platform strengths and weaknesses and recommend improvements.

3. Campaign & Promotional Planning

• Lead commercial planning for double-digit campaigns, payday campaigns, mega campaigns, product launches, seasonal campaigns, brand campaigns and clearance promotions.
• Set campaign sales targets and expected performance outcomes.
• Determine suitable product focus, promotional mechanics, vouchers, bundles and pricing strategies.
• Coordinate campaign requirements with Marketing, Merchandising, Livestream, Creative, E-Commerce Operations and other relevant departments.
• Conduct post-campaign reviews and recommend improvements for upcoming campaigns.

4. Sales Analysis & Reporting

• Prepare and present weekly, monthly and quarterly sales performance reports.
• Track actual sales against targets, forecast and budget.
• Analyse key metrics such as sales revenue/GMV, conversion rate, traffic, average order value, units sold, product performance and promotional effectiveness.
• Identify the main reasons behind sales increases or decreases and propose practical action plans.
• Present findings, recommendations and commercial priorities to the HOD and Management.

5. Product & Commercial Planning

• Work with Merchandising and relevant teams to identify products with strong online sales potential.
• Recommend hero products, key products and promotional products for each platform and campaign.
• Monitor product sales performance and identify fast-moving and slow-moving items.
• Support pricing, bundle and promotional strategies based on commercial objectives.
• Ensure sales plans are aligned with stock availability and business priorities.
• Identify cross-selling and upselling opportunities.

6. Sales Forecasting & Target Management

• Establish platform sales targets together with the HOD and Management.
• Prepare monthly and campaign sales forecasts.
• Monitor progress against target and take corrective action when performance is below expectation.
• Break down overall targets into platform, campaign or product targets where required.
• Ensure the team understands current sales priorities and commercial expectations.

7. Market & Competitor Analysis

• Monitor competitor activities across relevant e-commerce platforms.
• Review competitor pricing, campaigns, vouchers, promotions and product strategies.
• Stay updated on platform trends, consumer behaviour and e-commerce developments.
• Identify market opportunities and propose initiatives that can support sales growth.

8. Cross-Department Coordination

• Work closely with E-Commerce Operations to communicate campaign requirements, commercial priorities and execution needs.
• Coordinate with Marketing on traffic-driving activities and alignment of marketing campaigns with sales objectives.
• Coordinate with Merchandising on product selection, stock readiness and promotional priorities.
• Coordinate with Creative on campaign assets, banners and other promotional materials.
• Coordinate with Livestream on product focus and campaign priorities.
• Highlight major campaigns and projected sales volume to Warehouse/Logistics for operational preparation.

9. Team Management & Leadership

• Provide clear direction to team members on sales priorities, campaign objectives and platform targets.
• Guide the team in preparing sales plans, reports and campaign proposals.
• Review team performance and ensure assigned responsibilities are completed effectively.
• Develop the team's analytical, commercial and problem-solving capabilities.
• Encourage accountability, teamwork and continuous improvement.
• Escalate major commercial risks or performance concerns to the HOD or Management.

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Maternity leave
• Parental leave

Work Location: In person