DecodeHR Pte Ltd Hiring! Work from Home Digital Banking Specialist in , Earn up to SGD 6,000 - Ricebowl

Digital Banking Specialist

Company: DecodeHR Pte Ltd
Location: Singapore
Job Type: Full-time

Job Overview

We are looking for a Digital Banking Specialist to support digital banking operations, customer service, and the continuous improvement of digital financial services.

In this role, you will assist with digital banking platforms, customer enquiries, transaction-related issues, operational processes, and coordination with internal teams. You will also help ensure that digital banking services are delivered efficiently, securely, and in accordance with company policies and applicable requirements.

Key Responsibilities

• Support daily operations of digital banking products and services.
• Assist customers with digital banking accounts, transactions, applications, and platform enquiries.
• Investigate and resolve digital banking issues and service requests.
• Monitor customer cases and coordinate with relevant teams to ensure timely resolution.
• Work with technology, operations, risk, compliance, and product teams on banking-related matters.
• Assist with testing and implementation of new digital banking features and system enhancements.
• Identify recurring issues and recommend improvements to digital processes.
• Maintain accurate records of customer cases and operational activities.
• Prepare reports and provide updates on digital banking performance and issues.
• Follow established operational, security, risk, and compliance procedures.
• Handle customer and company information with appropriate confidentiality.

Requirements

• Diploma or degree in Banking, Finance, Business, Information Technology, or a related discipline.
• Relevant experience in banking, financial services, fintech, digital banking, operations, or customer service is an advantage.
• Good understanding of digital banking products, payment services, and financial transactions.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Comfortable working with digital platforms and computer systems.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and as part of a team.
• Professional approach to customer service, confidentiality, and information security.

What We Offer

• Competitive compensation package.
• Training and professional development opportunities.
• Exposure to digital banking and financial technology.
• Collaborative and professional working environment.
• Opportunities to participate in digital transformation projects.
• Career development opportunities within the financial-services environment.

How to Apply

Please submit your updated CV/resume outlining your relevant qualifications, skills, and experience. Applications will be assessed based on job-related qualifications, experience, skills, and suitability for the position.

We are committed to a fair and merit-based recruitment process.

Pay: $3,000.00 - $6,000.00 per month

Work Location: Remote