OHG Services Hiring! Full Time Guest Service Executive in Sabah - Ricebowl

About the role

As the Guest Service Executive at Tune Hotel, you'll be responsible for providing a naturally friendly, helpful, and responsive level of service to all guests from arrival to departure. You'll roll your sleeves up and get stuck in wherever needed.

Key responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures as required
• Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

About you

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• You execute – you get things done
• Natural host and can make guests and team members feel at home
• Keen to take ownership of and pride in your work, with a roll-up-your-sleeves attitude to seeing work through and delivering results
• Excellent grooming standard
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with guests
• Able to carry yourself in a professional manner with an emphasis on hospitality and guest service

Benefits

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Parental leave
• Professional development
• Competitive remuneration packages
• Opportunities for accelerated career growth and training and development
• Chance to interact and work closely with senior management to learn how to build successful businesses

About us

Tune Hotel is a close-knit, dynamic and ambitious group. The team is lean and nimble and applies an all hands-on deck attitude to get things done.