ClientBase Pte Ltd Hiring! Work from Home (WFH) Partner Success Executive in , Earn up to MYR 3,000 - Ricebowl

ClientBase is a Singapore-based B2B SaaS platform built for corporate secretarial firms. We help them digitise their workflows, manage client portfolios, and deliver their services more efficiently. We're a small, fast-growing team and we build things that matter to a very specific, underserved industry. You will answer directly to the COO.

THE ROLE

We're looking for a Partner Success Executive to own the partner experience from the moment a deal is signed. You will onboard every new client and their team, make sure they actually use the platform, track how they're doing, and flag anything that needs attention before it becomes a problem. You will work closely with our Business Development team who hands off signed partners to you, and with our product team, who you will brief on what clients are asking for.

Client Onboarding

• Receive structured handoffs from the Business Development team for every new partner.
• Plan out the implementation process of our partners onto the platform.
• Conduct onboarding calls — walk partners and their team through the platform, ensure their account is set up correctly, and answer any questions they have at the start

Client Success & Retention

• Run regular check-ins with active partners — monthly or quarterly depending on firm size — to ensure they're getting value from the platform
• Track partner health: who is active, who has gone quiet, who may be at risk of leaving
• Intervene early when a partner is disengaged — before they decide to cancel
• Build genuine relationships with your portfolio; you are the face of ClientBase after the sale

Product & Internal Feedback

• Surface recurring partner feedback and feature requests to the product team during cadences
• Document what partner are asking for — patterns in feedback are signals the product team needs

WHAT WE'RE LOOKING FOR

• Experience in client success, account management, or customer-facing roles — B2B or professional services
• preferred
• Organised and structured
• Strong communicator in English; able to run calls confidently and write clearly
• Empathetic but direct — you can have honest conversations with clients when something isn't working
• Comfortable working independently with minimal supervision

WHAT WE OFFER

• Fully remote role with flexibility on hours
• A small team where your contributions are visible and your feedback shapes how we work

Pay: From RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development
• Work from home

Work Location: Remote