Best Bike Hiring! Full Time Customer Service Executive (Motorcycle Financing - CRM) in Selangor, Earn up to MYR 3,000 - Ricebowl

About Us

Best Bike Motors is a fast-growing motorcycle sales and financing company. We are looking for a friendly, patient and organised Customer Service Executive to assist customers who are interested in purchasing or financing a motorcycle.

This role is suitable for someone who enjoys communicating with people, understands customers' concerns and can explain information clearly through WhatsApp, phone calls and CRM systems.

Job Responsibilities

- Respond to customer enquiries through WhatsApp, phone calls and CRM

- Understand the customer's needs, preferred motorcycle and financial situation

- Explain down payments, estimated monthly instalments, loan tenure and document requirements clearly

- Help customers understand the motorcycle financing and application process

- Answer questions about motorcycle models, financing, application status, stock and delivery

- Provide accurate information without making unclear or misleading promises

- Follow up with interested customers consistently and professionally

- Update every customer enquiry, conversation, follow-up and status in the CRM

- Make sure no customer or lead is forgotten

- Follow company scripts, SOP and instructions

- Escalate complicated financing or customer issues to the correct team member

- Coordinate with the sales, documentation and operations teams

- Follow up after delivery to check customer satisfaction

- Assist in collecting customer feedback and reviews

- Help improve customer satisfaction and the overall customer experience

- Prepare simple daily or weekly customer service and follow-up reports

Requirements

- Minimum SPM, Diploma or equivalent

- Customer service, sales support, call centre, financing or CRM experience is an advantage

- Candidates with experience in motorcycle, automotive, banking, loan or insurance industries are encouraged to apply

- Fresh graduates with strong communication skills and a good attitude may apply

- Friendly, patient, empathetic and people-oriented

- Enjoys communicating and helping customers

- Able to explain calculations and processes in a simple way

- Good listening and problem-solving skills

- Organised and consistent with customer follow-ups

- Able to follow instructions, scripts and SOP

- Comfortable using computers, WhatsApp Web, CRM, Google Sheets and basic Excel

- Able to work in a fast-paced environment

- Able to communicate in Bahasa Malaysia and basic English

- Mandarin is an advantage for assisting Mandarin-speaking customers

- Motorcycle knowledge is an advantage but not compulsory; training will be provided

What We Are Looking For

We are not looking for someone who only sends standard replies. We want someone who takes time to understand the customer, explains financing clearly, communicates patiently, keeps proper CRM records, follows up without pressuring the customer, follows SOP and takes responsibility for the customer experience.

Working Hours

Monday to Saturday. Exact working hours will be discussed during the interview.

Salary Package

- Basic salary: RM2,500-RM3,000 per month

- Performance bonus based on customer satisfaction, response quality, follow-up completion and agreed KPIs

- Total monthly earnings may reach RM3,000-RM4,000 for strong performers

- Bonus and total earnings are subject to actual performance

Benefits

- EPF, SOCSO and EIS

- Performance bonus

- CRM and product training

- Career growth opportunity

- Opportunity to develop into senior customer service, sales support or team leader roles

- Fast-growing and system-oriented working environment

How to Apply

Please submit your resume together with your expected salary and earliest availability. Shortlisted candidates will be contacted for an interview.

Work Location: In person

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person