Printpack (M) Sdn. Bhd. Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 4,000 - Ricebowl

JOB PURPOSE

To manage customer orders, enquiries, communication and order fulfilment activities to ensure customers receive accurate information, timely updates and satisfactory service. The position acts as the key liaison between customers and internal departments including Sales, Production, Planning, QA, Warehouse and Logistics.

• Handle daily customer enquiries, requests, complaints and follow-ups professionally.
• Respond to customer enquiries through email, telephone, WhatsApp or other approved communication channels.
• Prepare Sales Orders / Work Orders according to company procedures.
• Check customer requirements including product specification, quantity, size, material, printing, finishing and delivery requirements.
• Ensure all customer orders are properly recorded and updated in the ERP / system.
• Liaise with Production Planning regarding production schedules and order priorities.
• Monitor production progress and provide customers with updated delivery information.
• Coordinate with Warehouse and Logistics for delivery arrangements.
• Inform customers promptly of any production delays, delivery changes or other issues affecting their orders.
• Follow up on urgent orders and ensure agreed delivery dates are achieved.
• Coordinate with QA, Production and other relevant departments to investigate customer complaints.
• Escalate critical customer issues to the Customer Service Manager
• Maintain accurate customer records, order documents and correspondence.
• Prepare daily / weekly / monthly customer service reports when required
• Maintain proper filing of Purchase Orders, Sales Orders, delivery documents and other relevant records.

Job requirement :-

• Diploma / Degree in Business Administration, Marketing, Management, Supply Chain, Customer Service or related field.
• Minimum 2–3 years of experience in Customer Service, Sales Administration, Order Management or related manufacturing environment.
• Experience in carton box, paper packaging, printing or manufacturing industry will be an advantage.
• Good command of English and Bahasa Malaysia.
• Mandarin language skills will be an advantage for dealing with Mandarin-speaking customers.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Work Location: In person