- Clementi West Region (Singapore) Singapore
Penanshin Shipping Pte Ltd Hiring! Work from Home IT Executive in West Region (Singapore), Earn up to SGD 3,500 - Ricebowl
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Job Description
Responsibilities
About the Role:
We are seeking an experienced and proactive
Senior IT Specialist / IT Lead
to manage and elevate our IT infrastructure, user support operations, and security posture across a 200-person organization.
Operating remotely from Johor, you will serve as the technical lead and supervisor, mentoring 1 IT Executive while remaining hands-on with systems administration, network reliability, cloud management, and endpoint security.
Key Responsibilities:
1. Leadership & Operations Supervision
Supervise, mentor, and task-manage 1 junior IT Executive to ensure prompt ticket resolution and service delivery.
Establish IT helpdesk SLAs, escalation workflows, and standard operating procedures (SOPs).
Balance daily user support tickets with strategic IT projects and system upgrades.
2. Infrastructure & Systems Administration
Oversee and maintain company-wide IT infrastructure, identity management (e.g., Azure AD / Entra ID, Microsoft 365), and cloud/SaaS tools.
Manage remote endpoint management (MDM) for approximately 200 devices (laptops, mobile devices, hardware provisioning, and deprovisioning).
Ensure reliable data backup routines, business continuity, and disaster recovery readiness (3-2-1 backup strategy).
3. Cybersecurity & Compliance
Enforce corporate cybersecurity standards (MFA deployment, zero-trust policies, endpoint protection, and patch management).
Conduct regular security reviews, vulnerability assessments, and user access audits (Principle of Least Privilege).
Serve as the incident responder for high-level technical escalations or security threats.
4. Vendor & Asset Management
Manage vendor relationships, hardware procurement, software licensing, and ISP/SaaS service agreements.
Maintain a central IT asset register (hardware lifecycle tracking, software subscriptions, and maintenance schedules).
Requirements & Qualifications:
Experience:
Minimum
5 years
of hands-on experience in IT infrastructure, system administration, or technical support, with at least
1–2 years in a supervisory or team-lead role
.
Education:
Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Engineering, or equivalent.
Technical Skills:
Proficiency in Windows/macOS endpoint management and MDM solutions (e.g., Microsoft Intune, Jamf).
Hands-on experience with cloud environments (Microsoft 365, Azure, AWS, or Google Workspace).
Strong understanding of networking concepts (VPNs, firewalls, DNS, routers, switches, and zero-trust remote access).
Communication:
Business-level fluency in English (spoken & written) is required
Soft Skills:
High level of self-motivation for remote work, strong troubleshooting capability, and effective communication across non-technical teams.
PENANSHIN SHIPPING PTE LTD
Penanshin Shipping is a one-stop freight forwarding services company for customers who require services like freight forwarding, custom clearance, warehousing distribution, transportation, door to door services, household effects, projects shipments, exhibition clearance, etc. With overseas offices in Thailand, Malaysia and Hong Kong, and Philippines, Penanshin Shipping is positioned to be a major player in the regional market and strives to provide our customers with excellent services.
We are seeking an experienced and proactive
Senior IT Specialist / IT Lead
to manage and elevate our IT infrastructure, user support operations, and security posture across a 200-person organization.
Operating remotely from Johor, you will serve as the technical lead and supervisor, mentoring 1 IT Executive while remaining hands-on with systems administration, network reliability, cloud management, and endpoint security.
Key Responsibilities:
1. Leadership & Operations Supervision
Supervise, mentor, and task-manage 1 junior IT Executive to ensure prompt ticket resolution and service delivery.
Establish IT helpdesk SLAs, escalation workflows, and standard operating procedures (SOPs).
Balance daily user support tickets with strategic IT projects and system upgrades.
2. Infrastructure & Systems Administration
Oversee and maintain company-wide IT infrastructure, identity management (e.g., Azure AD / Entra ID, Microsoft 365), and cloud/SaaS tools.
Manage remote endpoint management (MDM) for approximately 200 devices (laptops, mobile devices, hardware provisioning, and deprovisioning).
Ensure reliable data backup routines, business continuity, and disaster recovery readiness (3-2-1 backup strategy).
3. Cybersecurity & Compliance
Enforce corporate cybersecurity standards (MFA deployment, zero-trust policies, endpoint protection, and patch management).
Conduct regular security reviews, vulnerability assessments, and user access audits (Principle of Least Privilege).
Serve as the incident responder for high-level technical escalations or security threats.
4. Vendor & Asset Management
Manage vendor relationships, hardware procurement, software licensing, and ISP/SaaS service agreements.
Maintain a central IT asset register (hardware lifecycle tracking, software subscriptions, and maintenance schedules).
Requirements & Qualifications:
Experience:
Minimum
5 years
of hands-on experience in IT infrastructure, system administration, or technical support, with at least
1–2 years in a supervisory or team-lead role
.
Education:
Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Engineering, or equivalent.
Technical Skills:
Proficiency in Windows/macOS endpoint management and MDM solutions (e.g., Microsoft Intune, Jamf).
Hands-on experience with cloud environments (Microsoft 365, Azure, AWS, or Google Workspace).
Strong understanding of networking concepts (VPNs, firewalls, DNS, routers, switches, and zero-trust remote access).
Communication:
Business-level fluency in English (spoken & written) is required
Soft Skills:
High level of self-motivation for remote work, strong troubleshooting capability, and effective communication across non-technical teams.
PENANSHIN SHIPPING PTE LTD
Penanshin Shipping is a one-stop freight forwarding services company for customers who require services like freight forwarding, custom clearance, warehousing distribution, transportation, door to door services, household effects, projects shipments, exhibition clearance, etc. With overseas offices in Thailand, Malaysia and Hong Kong, and Philippines, Penanshin Shipping is positioned to be a major player in the regional market and strives to provide our customers with excellent services.
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