VIP Earnings . Hiring! Full Time CUSTOMER SERVICE OFFICER in Perak, Earn up to MYR 2,800 - Ricebowl

Guest Services

• Greet guests upon arrival with a warm, friendly demeanor.

Reservations & Administration

• Process room reservations, modifications, and cancellations via phone, email, and online channels.
• Maintain up-to-date records in the hotel reservation system.
• Prepare daily reports, occupancy statistics, and other front desk documentation.
• Manage incoming and outgoing correspondence.

Cashiering & Financial Transactions

• Process payments, deposits, and refunds accurately.
• Balance cash drawer and end-of-shift reports.
• Ensure compliance with cash handling procedures and credit card security policies.

Communication & Coordination

• Liaise with housekeeping and maintenance to track room availability and readiness.
• Notify other departments of special guest requests or requirements.
• Coordinate wake-up calls and delivery of guest messages or parcels.

Reception Area Maintenance

• Ensure the front desk and lobby area remain clean, organized, and presentable.
• Restock brochures, maps, and promotional materials.

Safety & Security

• Follow all safety and emergency procedures.
• Verify guest identification as needed.
• Maintain confidentiality of guest information.
• Assist guests with check-in and check-out procedures quickly and accurately.
• Issue room keys, explain hotel amenities, and provide directions as needed.
• Handle guest complaints or issues professionally and escalate when appropriate.
• Offer concierge services, including making restaurant bookings, arranging transportation, and recommending local attractions.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person