Nur Kidz Development. Therapy & Education Hiring! CUSTOMER SERVICE EXECUTIVE (SALES) in Johor - Ricebowl

Key Responsibilities

Customer Service & Client Management

• Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, and social media.
• Provide accurate information regarding company services, programmes, packages, and procedures.
• Maintain excellent customer relationships and ensure a positive client experience.
• Address customer concerns and resolve issues efficiently.

Sales & Business Development

• Follow up with prospective clients and convert leads into registrations or sales.
• Achieve monthly sales and enrolment targets set by the company.
• Conduct sales presentations and explain programme benefits to potential clients.
• Build and maintain a strong sales pipeline.

Client Assessment & Enrolment Coordination

• Coordinate appointments, assessments, and consultations with clients.
• Assist clients throughout the registration and onboarding process.
• Liaise with relevant departments to ensure smooth enrolment and service delivery.
• Ensure all customer documentation is complete and properly maintained.

Administration & Reporting

• Update customer databases, sales records, and client profiles accurately.
• Prepare weekly and monthly sales activity reports.
• Maintain proper filing and documentation for audit and operational purposes.
• Perform any additional duties assigned by Management.

Job Requirements

• Minimum 3 years of working experience in Sales and Customer Service, or related fields.
• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Customer Service, or equivalent.
• Excellent communication skills in Bahasa Malaysia and English.
• Strong interpersonal and relationship-building skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and achieve sales targets.
• Possess a positive attitude, professional appearance, and customer-focused mindset.

Added Advantage

• Strong negotiation and persuasion skills.
• Experience in education, training, healthcare, therapy, or service-based industries.
• Experience handling CRM systems and customer databases.
• Proven track record in achieving sales targets and customer acquisition.

Key Competencies

• Customer Focus
• Sales & Closing Skills
• Negotiation Skills
• Communication & Presentation
• Problem Solving
• Time Management
• Relationship Management
• Teamwork & Collaboration

Work Location: In person