3M BINTANG SDN BHD Hiring! Full Time Front Office Assistant in WP Kuala Lumpur - Ricebowl

Manhattan Business Hotel TTDI / Damansara Perdana

Key Responsibilities

• Welcome and process arriving guests and handle departures.

• Address guest feedback, complaints, and special requests promptly.

• Process payments, deposits, and credit card settlements following protocols.

• Manage Online Travel Agencies (OTA) reservations, amendments, and cancellations.

• Monitor and track guest reviews across OTA platforms.

• Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.

• Maintain accurate records within the Property Management System (PMS).

• Run system night audits.

• Coordinate house status and urgent rooms with the housekeeping team.

• Relay maintenance issue reported by the guests.

• Submit daily sales reports to Management.

• Perform other duties and ad-hoc tasks as assigned by Management.

Requirements

• Previous experience in a hotel front office or customer service role is preferred.

• Good knowledge of MS Office.

• Good communication and people skills. Customer service orientation.

• Responsible and accurate with cash handling and basic record-keeping.

• Willingness to work a rotating roster, including morning, afternoon, and night shifts.

• Proficient in English (oral and written).

• Minimum SPM - additional qualifications will be a plus.