Resort Villa Development Hiring! Full Time Call Centre Assistant in Federal Territory, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly.
• Make outbound calls for follow-ups, customer surveys, appointment confirmations, or service updates.
• Handle customer complaints and provide appropriate solutions within established guidelines.
• Accurately record customer interactions and update information in the system.
• Escalate complex issues to the relevant departments when necessary.
• Maintain a high level of product and service knowledge.
• Meet customer service and call performance targets.
• Assist with administrative duties related to customer support activities.
• Ensure compliance with company policies and customer service standards.

Requirements

• Minimum SPM/STPM, Diploma, or equivalent qualification.
• Previous experience in a call centre, customer service, or administrative role is an advantage.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications and basic computer skills.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-oriented with a positive attitude.
• Willing to work shifts, weekends, and public holidays if required.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person