Crossroad Solutions Hiring! Full Time Technical Support Engineer in Federal Territory - Ricebowl

Company Description Crossroad Solutions Sdn Bhd is an IT solutions provider focused on delivering efficient and simple technologies that enhance system performance. The company designs and implements solutions that streamline operations, reduce complexity, and improve reliability for clients across various industries. By prioritizing practicality and usability, Crossroad Solutions aims to help organizations optimize their IT environments. Team members collaborate closely with customers to understand their needs and deliver targeted, high-impact solutions.

Role Description This full-time, on-site Technical Support Engineer role is based in Putrajaya. The Technical Support Engineer will provide front-line technical assistance to end users, diagnose and resolve hardware, software, and network issues, and escalate complex problems when necessary. Responsibilities include monitoring system performance, documenting incidents and resolutions, maintaining support logs, and contributing to knowledge base articles. The role involves working closely with internal teams and customers to ensure timely, accurate support, conducting root cause analysis, and recommending improvements to reduce recurring issues. The Technical Support Engineer will also help with system installations, configuration, and updates as needed to support business operations.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve system issues effectively.
• Candidates should possess solid Analytical Skills to identify root causes, interpret technical information, and propose practical solutions.
• Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and ensure positive user experiences.
• Candidates should possess good written and verbal communication skills for documenting cases, preparing reports, and collaborating with technical and non-technical stakeholders.
• Candidates should possess familiarity with operating systems, basic networking concepts, and common enterprise software tools. VMWare or any Virtual Machine Environment, Server and Storage exposure

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• Candidates should possess the ability to work independently, manage multiple support requests, and prioritize tasks in a fast-paced environment.
• Relevant certifications (such as CompTIA A+, Network+, or similar) and experience in an IT support or helpdesk environment are beneficial.
• A diploma or degree in Information Technology, Computer Science, or a related field is preferred, or equivalent practical experience.