Oxydata Software Hiring! Full Time GPU Hardware Field Service Engineer in Johor - Ricebowl

Location: Senai, Johor, Malaysia
Work Mode: Onsite

Employment type: Permanent

Our client is a leading specialist in the repair and maintenance of high-end AI computing infrastructure, with a state-of-the-art facility located in Johor Bahru, Malaysia. They are dedicated to providing mission-critical support and have established a reputation for precision and reliability in the Southeast Asian market. With a strong focus on transparency and accountability, they ensure that every repair process is documented and approved by clients, maintaining a high standard of service excellence.

We are seeking an experienced GPU Hardware Field Service Engineer to diagnose, repair, and maintain enterprise GPU server hardware, ensuring the reliability and performance of mission-critical systems.

• Perform board-level troubleshooting and fault diagnosis on GPU server mainboards, including B-Series and H-Series architectures.
• Carry out hardware repairs, including BGA rework and reballing.
• Read and interpret electronic schematics, hardware specifications, and technical manuals to support repair and maintenance activities.
• Conduct preventive maintenance and routine inspections to minimise hardware failures.
• Utilise server diagnostic, monitoring, and hardware management tools for effective troubleshooting.
• Manage hardware assets, repair records, component replacement history, and inventory documentation.
• Collaborate with team members to resolve complex hardware issues and support continuous optimisation of GPU server infrastructure.
• Prepare comprehensive technical documentation and reports.
• Support hardware upgrades, configuration management, and incident response as required.

• Bachelor's degree or above in Electronic Engineering, Computer Science, or a related technical discipline.
• Minimum of 3-7 years' experience in server hardware maintenance, with strong exposure to GPU server infrastructure.
• Proven expertise in board-level troubleshooting of GPU server mainboards.
• Proven expertise in electronic circuit fault diagnosis.
• Proven expertise in hardware repair, including BGA rework and reballing (mandatory).
• Ability to read and interpret electronic schematics, hardware specifications, and technical manuals.
• Strong experience supporting NVIDIA GPU servers; AMD GPU server experience also considered.
• Good understanding of B-Series and H-Series GPU server architectures and hardware components.
• Experience using server diagnostic, monitoring, and hardware management tools.
• Basic networking knowledge for server connectivity troubleshooting.
• Experience with enterprise asset management systems, repair tracking systems, and inventory management.
• Excellent documentation and technical reporting skills.
• Strong communication skills with the ability to work effectively in a team environment.

• Experience with GPU benchmarking, stress testing, and profiling tools (NVIDIA, AMD Instinct, Huawei Ascend).
• Experience with Hyper-Converged Infrastructure (HCI), Ceph, KVM, or VMware.
• Relevant industry certifications, such as Dell EMC Server Certifications, HPE Server Certifications, Huawei Server Certifications, CompTIA Server+, or RHCE.

• Bachelor's degree or above in Electronic Engineering, Computer Science, or a related technical discipline.

• Be part of a forward-thinking team supporting cutting-edge AI and GPU server infrastructure.
• Work in a collaborative environment with opportunities for professional growth and exposure to advanced technologies.
• Enjoy a stable, permanent role with a competitive benefits package.
• Make a direct impact on the reliability and performance of mission-critical systems.

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