ZAFCO Travel & Tours Hiring! Full Time Junior Reservation - Ticketing in Federal Territory, Earn up to MYR 2,499 - Ricebowl

Full - Time

Handle all aspects of computerised Reservations, Ticketing functions and procedures

Handle Ticketing for Walk-in / Government Portal / Corporate clients

Respond to incoming customer request via phone call, email channel

Check the queues on GDS system on a daily basis on order to monitor any messages coming from the airline such as any flight changes or cancellations

Recognize and refund any unused tickets

Advise and amend any discrepancies with names, date, costing or any others components of the booking

Customer's billing and sales collection update

Ensure a high degree of customer satisfaction by providing ticketing services in a professional manner and professional behaviour for the benefit of our Company’s Image

Excellent attention to detail

To handle 24/7 after hours emergency matters

Perform any other duties as and when assigned by the management from time to time

Requirement

Malaysian candidate posseses at least STPM / Diploma in Tourism or Higher

Minimum 2 Year(s) of Airlines ticketing & Reservation OR Travel Agent Environment would be an advantage.

Knowledge in SABRE / AMEDEUS / GALILEO are encourage to apply

Good telephone etiquette and courteousGood customer relationship skills

Job Type: Full-time

Pay: RM1,700.00 - RM2,499.00 per month

Application Question(s):

• Are well verse about GDS or Reservation System i.e SABRE, AMADEUS & GALILEO

Experience:

• Travel Agency Environment Or Airlines: 1 year (Required)

License/Certification:

• Do You Have An Experienced Or Learning About GDS i.e SABRE (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person