Dr. Cardin Hiring! Full Time RETAIL COORDINATOR in Selangor, Earn up to MYR 2,500 - Ricebowl

A. HQ & Retail Communication Coordination

• Act as the central communication point between HQ and Retail PICs/Supervisors.
• Ensure all information, instructions, announcements, SOPs and operational updates from HQ are communicated clearly and promptly.
• Ensure Retail PICs and Supervisors understand instructions before implementation.
• Follow up with the respective PIC/Supervisor to ensure instructions have been carried out accordingly.
• Prevent communication gaps, misunderstandings or delays between HQ and retail operations.
• Escalate urgent, unclear or unresolved matters to the Operation Manager or relevant department.

B. Retail Reporting & Data Management

• Prepare and maintain daily, weekly and monthly retail operational reports.
• Compile information received from different counters, PICs and Supervisors into organized reports.
• Prepare manpower reports, staff movement reports, outlet summaries, schedule reports and other operational trackers.
• Update management reports accurately and within the required timeline.
• Analyze and summaries retail data for management review.
• Ensure data entered into reports is complete, accurate and properly checked before submission.
• Maintain proper Excel trackers for outstanding issues, manpower, schedules, deadlines and operational activities.
• Assist the Operation Manager and Retail Executive in preparing presentations, summaries or reports for management meetings.
• Improve existing reporting formats and trackers where necessary to make information easier to monitor and understand.

C. Microsoft Excel & Office Administration

• Sorting and filtering large amounts of data.
• Using functions such as SUM, COUNTIF, SUMIF, IF, VLOOKUP/XLOOKUP and other commonly used Excel formulas.
• Preparing tables, charts and simple dashboards when required.
• Checking data for errors, duplicates or missing information.
• Combining information from multiple retail outlets into one master report.
• Maintaining clean and organized reporting formats.
• Preparing reports that are easy for Management to review. The candidate should also be comfortable using: Microsoft Office andGoogle Sheets / Google Drive where applicable

D. SOP & Policy Implementation

• Distribute new or revised SOPs, policies, guidelines, memos and operational instructions to retail teams.
• Maintain proper records of SOPs and important operational communications.
• Ensure PICs and Supervisors acknowledge important instructions where required.
• Follow up on implementation of new procedures at outlet/counter level.
• Highlight repeated non-compliance or failure to follow SOPs to the Operation Manager.
• Coordinate clarification sessions when retail teams require further explanation.

E. Retail Operations Coordination

• Work closely with the Operation Manager – Counter Department and Retail Executive on daily operational matters.
• Follow up on issues raised by counters, PICs and Supervisors.
• Coordinate operational matters such as manpower, schedules, maintenance, documentation and outlet requirements.
• Ensure urgent operational matters are communicated to the correct HQ department.
• Monitor outstanding issues and follow up until closure.
• Maintain an updated retail action tracker showing the issue, person responsible, deadline and status.

F. Retail PIC & Supervisor Coordination

• Maintain regular communication with Retail PICs and Supervisors.
• Collect operational feedback, concerns and updates from outlets.
• Remind PICs and Supervisors regarding deadlines, reports, schedules and required submissions.
• Ensure required information is submitted within the stipulated timeline.
• Coordinate meetings, briefings and discussions between HQ and retail teams.
• Ensure information received from retail teams is properly documented and communicated to the relevant manager.

G. Schedule & Manpower Coordination

• Work closely with the Retail Executive and Operation Manager regarding retail manpower arrangements.
• Collect and monitor weekly/monthly retail schedules.
• Compile schedules into master Excel reports where required.
• Ensure schedules are submitted according to Company timelines.
• Highlight manpower shortages, excessive manpower, emergency staffing issues or scheduling concerns.
• Coordinate communication regarding staff transfers, temporary support, replacement manpower or outlet coverage.
• Maintain updated retail manpower and outlet information.

H. Documentation & Record Keeping

• Maintain proper records of retail communications, SOP acknowledgements, reports and operational documents.
• Maintain updated outlet/counter information including PIC, Supervisor, manpower and contact details.
• Ensure important documents are properly filed and easily accessible.
• Maintain accurate electronic records and master files.
• Ensure confidential retail and employee information is handled appropriately.

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Parental leave

Work Location: In person