AirTech Macro Hiring! Work from Home Senior IT Technical Support Engineer ( On-Site - Field Service) in Selangor, Earn up to MYR 7,000 - Ricebowl

Requirements

• A degree in Computer Science, IT, Software Engineering, or a related field.
• Preferably have related experience in technical support, integration or in a data centre industry.
• Preferably have strong technical knowledge of Windows, network products such as firewall, AP, router, and Layer 3 switch.
• Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
• Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
• Keen interest in continual learning and professional development.
• Result-oriented, customer-focused, self-motivated, proactive and problem-solving.
• Preferably able to speak in Mandarin, English and Bahasa Malaysia
• Applicant must be a Malaysian citizen.
• Must possess own car transport with valid driving license.

Responsibility

• Provide on-site and field technical support for customers, including troubleshooting hardware, software, network, and system-related issues.
• Diagnose and resolve technical issues efficiently, both remotely and at customer locations.
• Perform installation, configuration, maintenance, testing, and troubleshooting of IT equipment and systems.
• Support and maintain servers, desktops, laptops, printers, network devices, and other IT infrastructure.
• Configure and troubleshoot Windows operating systems, Microsoft 365, Active Directory, networking, and related IT applications.
• Attend to customer service calls and ensure technical issues are resolved within the agreed timeframe.
• Conduct preventive maintenance and health checks on customers' IT infrastructure.
• Escalate complex or critical technical issues to the appropriate internal team, vendor, or manufacturer when required.
• Coordinate with vendors and third-party service providers for technical support, warranty claims, repairs, and replacement of equipment.
• Prepare and maintain service reports, technical documentation, troubleshooting records, and equipment records.
• Provide technical advice and recommendations to customers based on their IT requirements.
• Ensure all field service work is carried out professionally and in accordance with company procedures and safety requirements.
• Assist in IT projects, system implementation, migration, deployment, and upgrading when required.
• Guide and provide technical support to junior IT technicians and team members.
• Monitor recurring technical issues and recommend improvements to prevent future problems.
• Maintain a high level of customer service and ensure customer satisfaction following each service engagement.
• Stay updated on new IT technologies, products, systems, and troubleshooting techniques.
• Perform any other IT-related duties or projects assigned by Management.

Job Types: Full-time, Permanent

Pay: RM5,500.00 - RM7,000.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have your own transport (car) to travel to work?

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: Hybrid remote in Subang Jaya