Borenos Fried Chicken Hiring! Full Time IT - SYSTEMS SUPPORT EXECUTIVE in Sabah - Ricebowl

The IT & Systems Support Executive plays a vital role in ensuring smooth daily operations across outlets and offices. This position involves managing digital platforms, troubleshooting technical issues, coordinating with vendors, and maintaining essential IT and inventory systems. The role requires a proactive, detail-oriented individual who can balance technical expertise with strong communication and organizational skills.

Key Responsibilities :

• Microsoft 365 Administration
• Manage user accounts, licenses, and access permissions.
• Ensure compliance with organizational policies and security standards.
• Email & Communication Support
• Provide frontline support for staff email issues.
• Troubleshoot connectivity, configuration, and access problems.
• Escalate complex issues to external vendors when necessary.
• Digital Content Management
• Update TV menu content via CMS Box to ensure accurate and timely information display.
• Troubleshoot CMS Box hardware and software issues.
• Coordinate with vendors for system upgrades and support.
• Vendor Liaison & Coordination
• Liaise with IT and CCTV vendors for installation, maintenance, and troubleshooting.
• Request and evaluate quotations for IT equipment and services.
• Maintain strong vendor relationships to ensure reliable support.
• Outlet Opening & Readiness
• Prepare and execute outlet opening checklists.
• Ensure IT systems, CCTV, and digital displays are fully operational before launch.
• Support staff with onboarding to new systems.
• Inventory & Asset Management
• Maintain and update IT equipment inventory lists.
• Track asset usage, repairs, and replacements.
• Ensure accurate records for audits and reporting.

Skills & Requirements:

• Strong knowledge of Microsoft 365 administration and license management.
• Experience troubleshooting email systems and CMS platforms.
• Familiarity with IT hardware, CCTV systems, and vendor coordination.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Strong communication skills for liaising with staff and external vendors.
• Proactive problem-solving mindset with a customer-first approach.

Preferred Qualifications:

• Diploma or degree in IT, Computer Science, or related field.
• Prior experience in IT support or systems administration.
• Knowledge of inventory management systems.
• Ability to work independently and as part of a team.