OH DIGITAL SOLUTION SDN BHD Hiring! Work from Home LIAISON - OPERATIONS OFFICER in Selangor, Earn up to MYR 4,000 - Ricebowl

About Us: OH Digital Solution Sdn Bhd is a leading digital technology company in Malaysia specializing in Occupational Health solutions. Our platform, MySmartOH, helps businesses, doctors, and testing centers digitize their health programs, from Audiometry to Medical Surveillance, making compliance seamless and efficient. We are looking for an organized and versatile team member to support our business as we grow.

Job Summary: We are looking for a confident, proactive and highly organised Liaison & Operations Officer to support the operational activities.

This is a dynamic role that combines operations, client engagement, stakeholder liaison, presentation and project coordination.

The successful candidate will be expected to develop a strong understanding of our occupational health services as well as our digital and technology solutions, particularly mySMARTOH and Virtual Reality (VR) solutions.

You will frequently interact with clients, corporate representatives, healthcare professionals, vendors, government agencies and relevant authorities. Therefore, excellent communication skills, confidence and professionalism are essential.

Key Responsibilities:

1. Operations Coordination

• Understand and coordinate the daily operations of the company.
• Assist in planning, coordinating and monitoring occupational health service activities and digital solution projects.
• Coordinate schedules, documentation, logistics and operational requirements.
• Follow up on operational matters with internal teams, clients and external parties.
• Ensure projects and service activities are delivered according to agreed timelines.
• Maintain proper records, reports and operational documentation.
• Identify operational issues and coordinate appropriate follow-up actions.

2. Client Liaison & Relationship Management

• Act as one of the key liaison persons between the company and clients.
• Communicate professionally with HR departments, Safety & Health teams, management representatives and other client stakeholders.
• Attend meetings, discussions, site visits and client engagements.
• Understand client requirements and coordinate with internal teams to provide appropriate solutions.
• Follow up on client requests, project progress and outstanding matters.
• Build and maintain positive long-term relationships with clients.
• Assist in handling client feedback and coordinating issue resolution.

3. Business Development

• Identify and develop new business opportunities for teh company.
• Prepare professional PowerPoint presentations, proposals, reports and briefing materials.
• Conduct presentations and product/service demonstrations to clients and stakeholders.
• Represent the company professionally during meetings, exhibitions, conferences and corporate events.
• Conduct prospecting activities to identify potential corporate clients.
• Generate and manage sales leads from various channels.
• Conduct outbound engagement through calls, emails, WhatsApp, networking and corporate visits.
• Arrange appointments and meetings with prospective clients.
• Assist in preparing quotations, proposals and commercial presentations.
• Follow up on quotations and proposals until a decision is obtained.
• Track leads according to stages such as:

Lead → Contacted → Meeting → Presentation/Demo → Proposal/Quotation → Negotiation → Won/Lost

4. Government & Authority Liaison

• Communicate and coordinate with relevant government agencies, regulatory authorities and industry stakeholders when required.
• Assist in preparing documents, correspondence, applications and supporting materials for regulatory or authority-related matters.
• Attend meetings, briefings or engagements with relevant authorities when assigned.
• Monitor and follow up on submissions, approvals and other regulatory matters.
• Maintain professional communication and proper documentation for all official engagements.

Requirements:

• Diploma or Degree in Business Administration, Management, Marketing, IT, Health & Safety, Biomedical, Communication, Public Relations or a related field.
• Understand and experience in occupational health, digital health and VR technologies.
• Excellent interpersonal and communication skills.
• Strong presentation and public speaking skills.
• Good sales and negotiation skills.
• Strong client relationship management skills.
• Strong follow-up and coordination skills.
• Ability to manage multiple tasks and projects.
• Ability to work independently and as part of a team.

Experience:

• Preferably 1–3 years of experience.
• Fresh graduates with strong communication, presentation and leadership potential are encouraged to apply.

How to Apply: Interested candidates can apply via Indeed.

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: Hybrid remote in Kajang