Abhidi Solution Hiring! Work from Home Real Time Analyst in , Earn up to MYR 4,300 - Ricebowl

Job Type: Permanent with client

Work Mode: Permanent Remote

Shift Timings: 9 PM–6 AM MYT/ 12 AM–9 AM MYT

Basic Qualifications

• Minimum 1 years of experience in a contact center, workforce management, operations, or similar environment.
• Working knowledge of contact center and workforce management concepts.
• Intermediate proficiency in Microsoft Excel.
• Strong analytical and problem-solving skills with excellent attention to detail..
• Flexible availability, including nights, weekends, and holidays as operationally required.

Key Responsibilities

Real-Time Monitoring & Operational Management

• Perform daily real-time monitoring of service levels, incoming volumes, queue performance, wait times, staffing levels, and operational conditions across all supported sites, geographies, and channels
• Continuously compare planned staffing and capacity against actual staffing, workload, and performance to identify potential service-level risks.
• Monitor agent availability, productivity, attendance, schedule adherence, auxiliary time, occupancy, and other relevant workforce metrics.
• Proactively identify developing operational risks and take appropriate real-time actions to minimize service disruption.
• Maintain operational ownership throughout the assigned shift, ensuring outstanding actions, escalations, and follow-ups are either completed or appropriately handed over to the incoming RTA.

Pay: Up to RM4,300.00 per month

Benefits:

• Dental insurance
• Gym membership
• Opportunities for promotion
• Professional development
• Vision insurance
• Work from home

Application Question(s):

• What are your salary expectations?
• What is your Visa Type?

Work Location: Remote