Theatre Hotel Kuching Hiring! Full Time FRONT OFFICE in Sarawak - Ricebowl

Greeting guests upon arrival and departure with warmth and professionalism, ensuring a welcoming atmosphere

Conducting efficient check-in and check-out procedures, accurately processing guest information and payment details

Responding to guest inquiries and requests promptly, providing information about hotel facilities, local attractions, and services

Managing room reservations, maintaining accurate booking records, and communicating with housekeeping and other departments

Handling guest complaints and concerns with empathy and resolution-focused approaches, escalating issues when necessary

Processing payments, managing the cash register, and maintaining financial accuracy and security protocols

Maintaining cleanliness and organisation of the front desk area and public spaces

Co-ordinating with housekeeping, maintenance, and other departments to ensure smooth hotel operations

Providing local recommendations and arranging services such as transportation, dining reservations, and activity bookings

Operating the hotel property management system and other relevant technology platforms accurately and efficiently