Park Inn By Radisson Putrajaya Hiring! Full Time GUEST SERVICE MANAGER in Federal Territory, Earn up to MYR 3,100 - Ricebowl

A Guest Service Manager is a professional responsible for overseeing and managing the guest service operations within a hospitality or service-oriented business. This role is prevalent in hotel. The primary objective of a Guest Service Manager is to ensure a positive and memorable experience for guests by coordinating and managing various aspects of guest services.

Areas of Responsibility

· On the day of arrival, ensures all special requests are followed up (e.g. mini bar, rollaway, other requests)

· Ensures all guest information is prepared in advance

· Checks arrival and transportation details to ensure bookings are made

· Obtains departure details from the day prior

· Sends out thank-you letters, newsletters, and comment cards

· Greets hotel guests and visitors promptly and courteously

· Communicates hotel product knowledge and philosophies to visitors and guests

· Provides hands-on support to reception and concierge as required

· Is responsible for complete guest satisfaction and the check-in procedure for groups

· Keeps abreast of hotel product knowledge, activities, banquets, functions and special events to motivate guests to utilise hotel facilities and services

· Ensures security of the cash drawer and accuracy of personal cashiering

· Communicates effectively with Concierge on guest needs and schedule changes

· Creates 100% guest satisfaction by providing the "Yes I Can!" Experience through performance that demonstrates genuine hospitality and exceeds guest expectations — gives personal attention, takes personal responsibility, and uses teamwork when providing guest/colleague service

· Listens, apologises with empathy, finds a solution, and follows through when resolving guest or colleague problems

· Adheres to hotel policies and procedures: attends work on time as scheduled, follows grooming and hygiene standards, keeps the immediate manager promptly and fully informed of all problems or unusual matters of significance, and maintains a favourable working relationship with all hotel employees

· At all times projects a favourable image of Park Inn by Radisson Putrajaya to the public

Job Type: Full-time

Pay: RM2,800.00 - RM3,100.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Parental leave
• Professional development

Ability to commute/relocate:

• Putrajaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front office: 3 years (Preferred)
• Guest services: 1 year (Preferred)

Work Location: In person