J&T Express (Malaysia) Hiring! Full Time Quality Control Assistant in Sarawak, Earn up to MYR 2,200 - Ricebowl

Job Descriptions:

• Monitor and drive key operational KPIs related to network and last-mile performance (e.g. on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate).
• Prepare daily, weekly, and monthly performance reports; analyze root causes and conduct review sessions with regional teams.
• Travel to regional branches to guide branch managers on KPI logic, calculation methods, and improvement plans to ensure target achievement.
• Conduct online and offline training on KPI standards, performance calculations, and quality control requirements.
• Communicate performance results to internal stakeholders and e-commerce partners, providing explanations and improvement action plans.
• Support new operational initiatives such as collection point expansion and parcel locker business (when assigned).

Job Requirements:

• Candidates must possess at least Diploma.
• Language Proficiency: Proficient in Mandarin, Bahasa Malaysia, and English to effectively communicate with our diverse client base and stakeholders.
• Work Experience: Candidates with experience in the courier or logistics industry are preferred.
• Responsive and able to provide quick responses.
• Skills Requirements: Strong communication, problem-solving, and data analysis skills; a good team player.
• Others: Able to adapt to a fast-paced work environment and possess strong stress management abilities.

Working location: J&T Express Warehouse, Bintawa, Kuching

Job Type: Full-time

Pay: From RM2,200.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person