CALLMARK Solutions Hiring! Work from Home Customer Service Associate (Inbound) (Remote WFH) in , Earn up to MYR 2,300 - Ricebowl

About CALLMARK Solutions

CALLMARK Solutions is a Malaysian Business Process Outsourcing (BPO) company providing professional customer service, contact centre, and business support solutions to clients across multiple industries.

We are looking for friendly, professional and customer-focused individuals who enjoy helping people and solving problems. If you have strong communication skills and enjoy speaking with customers, we'd love to hear from you.

Job Responsibilities

As a Customer Service Associate, you will serve as the first point of contact for customers and ensure every interaction is handled professionally.

Your responsibilities include:

• Answer incoming customer calls in a professional and courteous manner.
• Assist customers with enquiries, requests and basic issue resolution.
• Record customer interactions accurately in the system.
• Escalate unresolved cases to the appropriate department.
• Follow up on outstanding customer requests where required.
• Maintain service quality and response time targets.
• Handle customer concerns calmly and professionally.
• Attend product and process training when required.
• Support additional customer service-related duties as assigned.

Requirements

• Minimum SPM qualification.
• Previous customer service, call centre or hospitality experience is an advantage.
• Fluent in spoken and written English & Bahasa Malaysia.
• Additional languages are an added advantage.
• Basic computer knowledge and typing skills.
• Good communication and interpersonal skills.
• Patient, responsible and customer-oriented.
• Able to work independently as well as in a team.

Working Hours

• Monday to Saturday
• 9:00 AM - 6:00 PM
• Sundays and Public Holidays Off

Working schedules may vary depending on project requirements.

Pay: RM2,100.00 - RM2,300.00 per month

Application Question(s):

• Do you have your own laptop and stable internet line? (Only Win/ Mac OS laptops)

Work Location: Remote