Hiring! Full Time Office Admin Assistant in Negeri Sembilan - Ricebowl

• Handle daily office administration and ensure smooth running of routine office operations.

• Manage filing, documentation, data entry, records and general clerical work.

• Assist management and other departments with administrative and operational matters.

• Maintain proper records and documents for company activities.

Customer Service & After-Sales

• Handle customer enquiries through WhatsApp, phone calls, social media, online platforms and walk-in customers.

• Respond to customer enquiries professionally and promptly, and provide accurate product and service information.

• Handle customer follow-ups, feedback, complaints and after-sales service matters.

• Coordinate with the relevant internal team to resolve customer issues and ensure proper follow-up until completion.

• Maintain records of customer enquiries, service cases and follow-up status.

• Follow up with customers regarding orders, deliveries, appointments and other related matters.

Stock & Office Support

• Monitor and maintain proper stock/inventory records.

• Assist with stock checking and ensure stock records are updated accurately.

• Assist in coordinating stock movement, deliveries and other operational requirements.

• Ensure necessary office and operational supplies are properly recorded and maintained.

Supplier & Purchasing Support

• Assist in sourcing and communicating with suppliers when required.

• Obtain quotations and assist in comparing prices and purchasing arrangements.

• Follow up with suppliers regarding quotations, orders and deliveries.

• Maintain proper records of suppliers and purchasing documents.

General Responsibilities

• Assist the sales and operations team in day-to-day activities.

• Learn and understand the company's products, services, procedures and systems.

• Take ownership of assigned tasks and ensure they are completed properly and on time.

• Perform other reasonable duties and responsibilities assigned by management.