Tribe Business Services Hiring! Work from Home Customer Experience Specialist | Join Global Digital Platform | in Johor, Earn up to MYR 3,000 - Ricebowl

Customer Experience Specialist | Global Digital Platform

About the Role

We are looking for a Customer Experience Specialist to be part of our growing team supporting users of a global digital platform. You will be responsible for understanding customer needs, providing helpful solutions, and ensuring every interaction creates a positive experience.

What You’ll Do

• Communicate with customers through live chat, email, and online support channels.
• Understand customer concerns and provide clear, practical solutions.
• Assist users with general platform and account-related inquiries.
• Handle customer issues professionally and escalate cases when needed.
• Keep up with customer feedback and identify common issues or concerns.
• Maintain a friendly, professional, and customer-focused communication style.
• Meet daily and monthly service quality and performance targets.

What We’re Looking For

• Experience in Customer Service, Customer Experience, Live Chat Support, or a similar role is preferred.
• Good spoken and written English communication skills.
• Strong problem-solving and communication abilities.
• Comfortable working with computers and online platforms.
• Able to manage multiple customer conversations efficiently.
• Responsible, adaptable, and able to work independently.
• Willing to work rotating shifts, weekends, and public holidays when required.
• Fresh graduates with good communication skills are welcome to apply.

Pay: RM3,000.00 per month

Application Question(s):

• Do you have at least 1 year of experience in customer service, BPO, or online platform support?
• Are you fluent in Mandarin in English (both spoken and written) ?
• Do you have your own laptop/desktop and a stable internet connection suitable for remote work?
• Can you accept salary of RM3000 basic ?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?

Work Location: In person