Pullman Kuching Hiring! Full Time Guest Experience Executive in Sarawak, Earn up to MYR 2,800 - Ricebowl

Guest Experience Executive

We are looking for a passionate and guest-focused Guest Experience Executive to create memorable experiences for our guests and ensure high levels of satisfaction throughout their stay.

Key Responsibilities:

• Welcome and engage with guests to provide a warm and personalized experience.
• Handle guest feedback, concerns, and complaints professionally and promptly.
• Coordinate with relevant departments to fulfill guest requests and resolve service issues.
• Monitor VIP arrivals, special occasions, and guest preferences.
• Conduct guest interactions and follow up on feedback to continuously improve guest satisfaction.
• Assist with guest recognition and loyalty programme initiatives.

Requirements:

• Minimum 1–2 years of experience in Front Office, Guest Relations, or a similar hospitality role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and service recovery skills.
• Passionate about delivering exceptional guest experiences.
• Able to work shifts, weekends, and public holidays.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person