全职 Senior - Engineer, Passenger - Freight Operations Systems 工作, 薪水, ECRL OPERATION SDN. BHD. Pahang 公司招聘中 - Ricebowl

Key Accountabilities 

• Administer and functionally manage the Ticketing & Reservation System, Freight Management System and other operational applications supporting passenger and freight services. 

• Configure and maintain operational parameters, business rules, system settings, service profiles and functional configurations in accordance with approved railway operating requirements. 

• Manage the functional configuration of ticketing and reservation services, including train services, stations, routes, fares, booking rules, quotas, reservation periods, cancellation parameters and other applicable passenger service settings. 

• Manage seat inventory, coach and seat-map configuration, seat allocation rules, booking limits and related parameters to ensure effective utilization of passenger capacity.  

• Manage the functional configuration of the Freight Management System, including freight services, terminals, routes, commodities, customers, wagon types, consignment information, freight booking and operational status.  

• Ensure the accuracy and integrity of freight master data, consignment information, wagon allocation, freight manifests, train formation data and other operational freight records.  

• Establish and maintain appropriate controls for operational master data, including stations, trains, routes, services, coaches, seats, wagons, commodities, customers and other system reference data. 

• Support system implementation, trial operation, operational readiness, go-live and post-implementation activities, ensuring that system configuration and operational data are correctly established before commencement of revenue or freight operations.  

• Investigate operational system incidents, identify whether issues originate from system configuration, application defects, interfaces, infrastructure or operational processes, and coordinate corrective actions with IT and system suppliers. 

• Evaluate proposed system changes and enhancements, assess their operational impact, coordinate testing and approvals, and ensure that approved changes are properly implemented and documented.  

• Act as the operational focal point for system suppliers, coordinating system defects, enhancements, technical support, configuration changes, system upgrades and service performance in accordance with contractual requirements and agreed SLAs.  

• Develop, maintain and analyze operational reports and system data relating to passenger bookings, seat utilization, ticketing activities, freight consignments, wagon utilization, freight movements and other relevant operational KPIs. 

• Manage functional user roles, permissions and access requirements within the operational systems in accordance with approved segregation-of-duty, access-control and operational governance requirements, while coordinating technical security matters with IT. 

• Identify opportunities to improve system functionality, operational processes, data quality, passenger service, freight efficiency and system utilisation, and propose appropriate system enhancements and process improvements.  

Qualifications & Experience:

• Bachelor's Degree in Railway Engineering, Transportation Engineering, Electrical & Electronic Engineering, Computer Engineering, Information Technology, Computer Science, Information Systems, Software Engineering, or a related discipline. 

• Professional qualification or certification in railway operations, systems engineering, IT service management, project management or related fields would be an advantage. 

• Good understanding of railway passenger and/or freight operations. 

• Good understanding of operational information systems and system administration.  

• Excellent communication and written in Bahasa Malaysia and English. 

• Strong analytical, problem-solving and data management capabilities. 

• Minimum 5–8 years of relevant working experience, preferably in railway, public transportation, logistics, freight or other transportation-related industries. 

• Experience in the functional administration or management of operational/business application systems. 

• Experience in at least one of the following: 

1. Ticketing & Reservation System 

2. Passenger Information System 

3. Freight Management System 

4. Transport Management System 

5. Railway Operations Management System 

• Enterprise operational/business application 

• Experience in system configuration, master data management, and operational parameter settings. 

• Experience managing seat inventory, reservation rules, train services, or ticketing configuration. 

• Experience managing freight consignments, wagon allocation, train formation or freight manifests. 

• Experience managing operational systems during revenue service / commercial operation. 

• Fresh graduates are welcome to apply

• Proficiency in Mandarin is an added advantage