ADENA BEACH RESORT Hiring! Full Time Front Office Assistant in Pahang, Earn up to MYR 1,700 - Ricebowl

Responsibilities:

• Greet and assist guests during check-in and check-out.
• Handle guest registration, room assignments and enquiries.
• Provide information on room rates, resort facilities and services.
• Answer phone calls, emails and walk-in enquiries professionally.
• Update guest details and transactions accurately in the Property Management System (PMS).
• Handle cash, credit card and other payments accurately.
• Ensure correct billing and posting of guest charges.
• Respond to guest requests and assist with basic complaints.
• Coordinate with Housekeeping, Maintenance, Security and other departments on guest requirements.
• Maintain confidentiality of guest information and comply with Front Office SOPs and company policies.
• Ensure proper shift handover and report any discrepancies or operational issues promptly.
• Maintain a clean, organised and professional front desk area.
• Maintain proper grooming and a professional appearance at all times.
• Perform other duties as assigned by the Management.

Job Type: Full-time

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion

Schedule:

• Morning shift
• Afternoon Shift

Supplemental Pay:

• Overtime pay

Education:

• Diploma in Hospitality or related field is an advantage
• Sijil Pelajaran Malaysia (Preferred)

Job requirement:

• Prior front office or customer service experience preferred (fresh graduates are welcome)
• Good communication skills in English and Bahasa Malaysia
• Pleasant personality with positive attitude and teamwork spirit
• Basic computer skills (PMS knowledge is an advantage)
• Able to work shifts, weekends, and public holidays
• Well-groomed and customer-oriented

Expected Start Date: Immediately

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Experience:

• Front Office Assistant: 1 year (Preferred)

Location:

• Kuantan (Preferred)

Work Location: On the road