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全职 Customer Quality Engineer 工作, 薪水, NPAworldwide Johor 公司招聘中 - Ricebowl

Customer Quality Engineer

NPAworldwide

Undisclosed

全职

Senai, Johor

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工作地点

  • Senai Johor Malaysia

职位描述

岗位职责

Job Description

  • Responds to customer complaints.
  • Validates the complaint.
  • Follows-up with immediate visit if required.
  • Provides containment action plan within one working day.
  • Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
  • Closely following-up with the customer on 8D till customers acceptance / closure.
  • In the event of customers request, to present the 8D report to the customer & if required, together with respective process engineer.
  • Updates the complaint details.
  • Participates in Quarterly Business Review (QBR), as hosted by the customer.
  • Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
  • Notifies customer on all major changes to products & processes.
  • Is authorized to stop production line to rectify product quality issue.
  • Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
  • Being trained in Internal Quality Auditing.
  • Participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Qualifications

  • Engineering background, preferably with a degree in Mechanical or Production Engineering
  • Diploma in engineering with a minimum of 3 years working experiences.
  • 2 5 years of related experiences in a manufacturing environment
  • Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
  • Experience in TQM implementation is preferred.
  • Knowledge of stamping, molding and plating process will be an added advantage.
  • Sound knowledge of SPC application is essential and experience in conducting quality audits.
  • Trained in Six Sigma Black Belt will be an added advantage

Why Is This a Great Opportunity

  • Strong Exposure to Customer Quality Management Provides hands-on experience in handling customer complaints, coordinating 8D reports, conducting follow-ups, and supporting customer quality reviews.
  • Opportunity to Drive Quality Improvement Involves analysing complaint trends, identifying improvement opportunities, and recommending corrective actions to strengthen product and process quality.
  • Cross-Functional Manufacturing Experience Offers valuable collaboration with process engineering, production, manufacturing plants, and other internal teams on technical and quality-related matters.
  • Development in Quality Systems and Auditing Provides exposure to ISO 9001, ISO 14001, ISO/TS 16949, internal quality audits, process audits, SPC, and TQM practices.
  • Valuable Technical & Career Development Builds expertise across manufacturing processes such as stamping, molding and plating, while providing opportunities to develop skills in 8D problem-solving, Six Sigma, and customer quality management.

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