Asia Career Hiring! Full Time Assistant IT Manager in Selangor, Earn up to MYR 9,000 - Ricebowl

Responsibilities:

IT Operations & Support

• Provide on-site IT support and escalation for F&B outlets and airport lounges.
• Ensure reliable operation of POS, payment terminals, PCs, printers, handheld devices, Wi-Fi, and network connectivity.
• Manage critical incidents such as POS downtime, network issues, and payment failures, including vendor coordination.
• Manage IT tickets, prioritize issues, monitor SLA performance, and perform root-cause analysis.

POS & Retail Technology

• Support POS systems, preferably Oracle Simphony, including setup, configuration, updates, and troubleshooting.
• Support POS peripherals such as receipt/kitchen printers, scanners, cash drawers, label printers, and handheld devices.
• Provide support for inventory, ERP, and lounge management systems.
• Support integrations with payment gateways, e-wallets, and reporting systems.

Networking & Cybersecurity

• Provide hands-on support for LAN, WAN, and Wi-Fi across multiple outlets.
• Troubleshoot switches, access points, VLANs, DHCP/DNS, and structured cabling.
• Apply basic cybersecurity best practices and ISO 27001 principles to daily IT operations.

Requirement:

• At least 3 years of experience in IT support and operations, preferably in retail, F&B, or hospitality.
• Experience supporting business systems such as POS, Finance, Microsoft 365, and Power Platform.
• Strong hands-on skills in network and end-user support.
• Ability to plan and implement IT solutions aligned with business needs.
• Experience supporting teams and operations across the Asia Pacific region

Pay: RM8,000.00 - RM9,000.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion
• Professional development

Experience:

• IT support/operations: 3 years (Preferred)
• F&B / Hospitality: 4 years (Preferred)

Work Location: In person