GATES Technology Hiring! Work from Home Assistant Executive (Customer Support - Training) in Selangor, Earn up to MYR 2,200 - Ricebowl

Key Responsibilities:

1. Customer Support Operations

• Respond to customer enquiries via support email, WhatsApp, phone calls, and other designated support channels.
• Register, update, and monitor support tickets in the designated ticketing system.
• Follow up with users on reported issues and service requests.
• Escalate unresolved or critical issues to the Executive or Senior Executive.

2. Ticket Administration

• Ensure all issues are logged with complete and accurate information.
• Maintain and update ticket status throughout the support lifecycle.
• Monitor assigned tickets to ensure timely resolution.

3. User Communication

• Serve as the first point of contact for users.
• Provide guidance on system usage and standard operating procedures.
• Maintain professional communication with PBTs and end users.

4. Documentation Support

• Assist in preparing and updating user manuals, SOPs, FAQs, and training materials.
• Ensure support documents are organised and accessible.

5. Training Support

• Assist in organising and conducting training sessions.
• Prepare training materials and attendance records.
• Support users during training and post-training activities.

6. Reporting & Administrative Support

• Update daily and weekly operational trackers.
• Prepare operational data for reporting purposes.
• Maintain accurate administrative records.
• Perform any other duties assigned by the superior.

Job Requirements:

1. Minimum Diploma in Business Studies, Information Technology or equivalent.

2.Minimum 1 year of working experience as Helpdesk in IT industry.

3.Possess own transport and willing to travel.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Application Question(s):

• What is your expected salary for this position?
• How long is your notice period with current company?

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• IT Help desk: 1 year (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Cyberjaya (63000)