Tribe Business Services Hiring! Work from Home Customer Experience Specialist | Join Global Digital Platform | in Johor, Earn up to MYR 3,000 - Ricebowl

Customer Experience Specialist | Join Global Digital Platform

Full-Time
WFH / Office-Based (Melaka)

About the Role

We are looking for a Customer Experience Specialist to support users of a global digital platform. You will provide professional assistance through live chat and email while ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer enquiries via live chat and email.
• Assist with account, service, and platform-related issues.
• Provide accurate solutions and follow up on customer cases.
• Handle complaints professionally and escalate complex issues when required.
• Maintain accurate records and follow company procedures.

Requirements

• Fluent in Mandarin and English, both written and spoken.
• Customer Service, Customer Support, or Digital Platform experience is preferred.
• Strong communication and problem-solving skills.
• Comfortable using computers and multiple systems.
• Able to work independently in a remote environment.
• Candidates based in Melaka must be willing to work on-site.
• Willing to work rotating shifts, including nights, weekends, and public holidays.
• Own laptop/computer and stable internet connection for WFH arrangements.
• Fresh graduates are welcome to apply.

What We Offer

• Flexible WFH / Office-Based arrangement depending on location

Pay: RM3,000.00 per month

Application Question(s):

• Do you have your own laptop and a reliable internet connection that is suitable for working remotely?
• Are you comfortable working on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
• Are you fluent in spoken and written Mandarin and English?
• Are you comfortable accepting a basic salary of RM3,000 per month?
• Do you have a minimum of 1 year of experience in customer service or the BPO industry?

Work Location: In person