Key Responsibilities:

Solution Design

• Translate business requirements into end-to-end technical solutions.

• Work with multiple stakeholders to define functional & non-functional requirements (scalability, security, performance).

• Map solution flows across applications, data, and integrations.

• Ensure solutions comply with enterprise standards and security guidelines.

Technical Leadership

• Work closely with Enterprise Architect, Product Owners, Developers, Data Team, and Vendors.

• Produce technical artifacts: solution diagrams, sequence flows, interface specifications.

• Review vendor solutions and validate technical feasibility.

Delivery Support

• Guide development teams during the building phase.

• Support testing, deployment, and cutover.

• Troubleshoot deep technical issues across multiple systems.

Stakeholder and team collaboration

• Act as a bridge between teams: Collaborate with various departments, such as IT, marketing, sales, and design, to align on goals and execution.

• Manage stakeholder relationships: Keep stakeholders informed and gather their feedback to ensure the platform meets their needs.

• Foster collaboration: Encourage a collaborative and performance-driven culture within the team and across the organization.

• Solution adoption: Ensure the proposed solution and design is understood, implemented properly, and delivers benefits

Required Qualification & Experience:

• Has 6 to 10 years of experience in solution design

• Strong in application, integration, and cloud architecture

• Retail systems experience (ERP, POS, WMS, CRM, e-commerce) advantageous

• Strong analytical and problem-solving skills

• Effective communicator with the ability to collaborate across teams

• Adaptable and comfortable working in fast-moving, high-growth environments

• Able to translate complex technical concepts into clear, business-friendly language

• Proactive, resourceful, and able to drive solutions with minimal supervision

Key Performance Indicator:

• Stakeholder management

• Solution quality & stability

• Delivery timelines met

• Rework/defect rate

• Integration success rate

• Compliance to enterprise architecture