J&T EXPRESS (MALAYSIA) SDN BHD Hiring! Full Time Logistics Operations Specialist in Perak - Ricebowl

Key Responsibilities

• Record and monitor station quality anomalies, customer complaints, and claims disputes; establish issue ledgers, follow up on corrective actions, conduct re-inspections, and ensure full problem closure.
• Compile quality control data on a daily, weekly, and monthly basis; prepare reports, review recurring issues, and provide optimization recommendations to reduce complaints and assessment deductions.
• Deliver basic operational and quality control training to station staff; assist with new station opening inspections; ensure compliance with headquarters’ quality control requirements.
• Coordinate with regional offices and headquarters to align on quality control initiatives; complete special quality control projects assigned by management.
• Responsible for YoYi regional quality control monitoring and training for newly opened stations.

Qualifications

• Diploma or Bachelor's degree in Business, Logistics, International Trade, or a related field is
• preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Skilled in data collection, statistical analysis, and report preparation.
• Strong communication and problem-solving abilities.
• Analytical mindset with attention to detail.
• Team-oriented, principled, and highly responsible.
• Effective in coordination and driving issue rectification to completion.