Onetexx Hiring! Full Time Product Management - Customer Support Executive in Perak - Ricebowl

Product Management & Regulatory Support

• Conduct market research to identify customer needs and product improvement opportunities.

• Ensure products and packaging comply with quality, safety, and regulatory standards.

• Review and summarize regulatory requirements for gloves.

• Prepare and maintain regulatory documentation, technical files, and submissions (including 510(k)).

• Liaise with regulatory agencies and update internal teams on regulation changes.

• Review product labels, artwork, specifications, and promotional materials for compliance.

Customer Engagement & Support

• Act as the main contact for customer enquiries, requirements, and sample discussions.

• Manage customer information in CRM and share updated product documents.

• Follow up on sample feedback and clarify any specification issues.

• Prepare quotations and Proforma Invoices based on confirmed requirements.

Order Coordination & Product Realisation

• Coordinate artwork review between customers, PM, and RA teams.

• Initiate Customer Product Specification Sheet (CPS) and arrange packaging material procurement.

• Lead Product Launching Meetings to align production, packaging, and quality teams.

• Provide customers with delivery timelines, shipment updates, and relevant documents.

Payment & Shipment Oversight

• Track and remind teams of pending payments before shipment release.

• Support logistics by coordinating commercial invoices, packing lists, and shipment arrangements.

• Share final inspection reports and oversee container loading when required.

Complaint Management

• Receive and categorise complaints, gather evidence, and coordinate investigation.

• Act as customer liaison until resolution and closure.

Skills & Competencies

• Product management & regulatory knowledge

• Strong communication and interpersonal skills

• Documentation and analytical skills

• Cross-functional coordination

• Organized, systematic, and detail-oriented

Education & Experience

• Any bachelor’s degree.

• Minimum 2 years’ experience in a medical regulatory affair.

• Familiarity with medical device regulations, glove manufacturing processes, quality assurance, and regulatory requirements across different countries.