CÔNG TY CỔ PHẦN CÔNG NGHỆ SOTATEK Hiring! Work from Home Cloud Service Delivery Manager in Federal Territory, Earn up to MYR 16,000 - Ricebowl

Job Description:

• Coordinate and oversee delivery of managed cloud services across all operational workstreams.
• Compile and issue monthly service reports covering billing and cost management, capacity management, asset management, incident management, problem management, and change management.
• Compile and issue monthly reports on service request management, patch management, backup management, security management, business-resilience management, transition management, and exit management.
• Lead working-level meetings and service review sessions with client stakeholders and internal teams.
• Track service performance against SLAs/KPIs and drive corrective action plans where gaps are identified.
• Act as the escalation point for service delivery issues and coordinate resolution across technical teams.
• Maintain governance documentation, meeting minutes, and action logs to ensure accountability and audit readiness.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT/cloud service delivery management or a similar service management role.
• Strong understanding of ITIL service management processes (incident, problem, change, and request management).
• Excellent stakeholder management, communication, and reporting skills.
• Experience compiling and presenting operational reports to both technical and non-technical audiences.
• Ability to lead cross-functional teams and manage multiple concurrent workstreams.
• Preferred certifications: ITIL Foundation (or higher); PMP or PRINCE2 is an advantage.

Why Join SotaTek Malaysia?

• Be part of a fast-growing global technology company with 1,500+ professionals across 8 international offices.
• Lead a high-impact delivery team working on complex, large-scale digital transformation programmes across the region.
• Work alongside and represent leading global technology partners
• Competitive total compensation package including base salary, performance bonus, and benefits.
• Clear career progression pathways into regional VP, Country manager or C-level leadership roles.
• A collaborative, inclusive culture that values thought leadership, innovation, and continuous learning.
• Exposure to diverse industries and cutting-edge technology across AI, Cloud, Data, and Enterprise Platforms.

Send us your CV to email: *************

Pay: Up to RM16,000.00 per month

Work Location: Hybrid remote in Kuala Lumpur