PUREMEDITECH SDN BHD Hiring! Full Time SALES AND SERVICE TECHNICIAN in Sarawak, Earn up to MYR 3,000 - Ricebowl

Service & Technical Support

• Provide installation, preventive maintenance, troubleshooting, repair, testing, and commissioning (T&C) of equipment.
• Provide technical service and customer support during onsite visits.
• Diagnose equipment faults and determine appropriate corrective actions.
• Ensure all service activities are completed according to the scheduled work plan.
• Prepare timely and accurate service reports and submit them to the Head of Department (HOD).
• Follow ISO 13485 documentation requirements and company Standard Operating Procedures (SOP).
• Ensure proper handling, cleanliness, and maintenance of company tools, equipment, and assigned vehicle.
• Deliver products, spare parts, or equipment to customers when required.
• Support emergency service calls and attend customer breakdowns when necessary.
• Build and maintain good relationships with customers through professional after-sales service.

Sales & Business Development

• Visit existing and potential customers to promote company products and services.
• Identify new business opportunities and develop new customer accounts.
• Prepare and submit quotations based on customer requirements.
• Follow up on quotations and negotiate to secure sales orders.
• Conduct product presentations and provide technical explanations to customers.
• Attend site visits to assess customer requirements and propose suitable solutions.
• Maintain regular communication with customers to ensure satisfaction and encourage repeat business.
• Assist in debt collection and follow up on outstanding customer payments.
• Record sales activities and submit sales reports to the Sales Department.

Customer & Marketing Support

• Provide technical product information and consultation to customers.
• Gather customer feedback and market information, including competitor activities.
• Participate in product demonstrations, exhibitions, seminars, roadshows, and company events.
• Update customer information and maintain accurate customer records in the company database or CRM system.
• Support marketing activities by promoting company products and services during customer visits.

Administrative & General Duties

• Assist in preparing basic layout or floor plans for dialysis water treatment system installations when required.
• Monitor stock usage of spare parts and consumables assigned for service activities.
• Ensure proper documentation and filing of service records and customer information.
• Comply with all company policies, safety regulations, and quality management systems.
• Perform any other duties assigned by the Management or immediate superior.

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person