IP Group Hiring! Full Time Customer Service Executive (3PL Logistics) in Johor, Earn up to MYR 4,400 - Ricebowl

Key Accountabilities

1. Warehouse Operations Management:

· Lead the daily operations of the warehouse, ensuring that processes run smoothly, efficiently, and in accordance with company policies.

· Coordinate and support the physical movement, storage, and distribution of goods within the warehouse.

· Ensure efficient flow of materials and products through receiving, picking, packing, and shipping.

· Ensure adherence to safety regulations and best practices in the warehouse.

· Manage inventory control and maintain optimal stock levels to meet operational demands.

2. Compliance and Audit

· Ensure all warehouse operations comply with internal policies, industry standards, and regulatory requirements.

· Support internal audits to ensure adherence to operational procedures and best practices.

· Maintain accurate and up-to-date system logs and documentation for audit purposes.

3. Data Management and Reporting

· Manage accuracy and integrity of WMS data, including inventory levels, movement tracking, and order status.

· Generate regular operational and inventory reports, providing insights on performance metrics and KPIs.

· Support the development of customized reports and dashboards for management decision-making.

4. WMS Super User Support & Management

· Serve as the WMS Super User, providing expert support to end users and ensuring effective system utilization.

· Troubleshoot WMS issues, identify root causes, and work with relevant teams to resolve them efficiently.

· Train warehouse staff on WMS processes, functionalities, and updates.

· Act as the main point of contact for WMS-related queries and ensure timely issue resolution.

Qualifications & Experience

· Diploma in Administration, Information Technology, Logistics, or a related field.

· Minimum 5 years of experience in warehouse operations, with hands-on experience in WMS.

· Proven experience managing WMS platforms, including configuration, troubleshooting, and user support.

· Good understanding of warehouse operations, inventory control, logistics, and distribution processes.

· Experience in training users and supporting system adoption

· Able to work in a fast-paced, high-pressure environment

Pay: RM2,800.00 - RM4,400.00 per month

Work Location: In person