- Singapore Singapore
DREW AMEROID (SINGAPORE) PTE. LIMITED. Hiring! Full Time Customer Care Representative in , Earn up to SGD 4,000 - Ricebowl
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Job Description
Responsibilities
Job Summary:
The Customer Support Representative (CSR) team is responsible for serving as the customer’s main point of contact for quoting and placing orders for products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process.
This role will operate in an international environment, while working collaboratively with the Account Sales teams, Global Port Coordination, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew Marine products and services.
Principal Duties and Responsibilities:
Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
Identify Customer requirements with a general understanding of Drew Marine capabilities as communicated through the Sales and Customer Service Team Leaders
Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
Comprehend Drew Marine product lines with a general understanding of product alternatives. Participate in training where offered
Contribute to the documentation of incomplete deliveries or fill rates
Other tasks and projects as may be assigned from time to time
Required / Desired Knowledge, Experiences and Skills:
Up to 3 years good relevant customer service experience
Experience in Marine or Shipping Industry
A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
Ability and high level of comfort working in a fast paced environment
Highly organized
Articulate with excellent verbal and written communication skills
Ability to effectively and efficiently interact cross culturally, with awareness to cultural differences
Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience
Multi-lingual a plus, may be required dependent on regional needs
DREW AMEROID (SINGAPORE) PTE. LIMITED.
The Customer Support Representative (CSR) team is responsible for serving as the customer’s main point of contact for quoting and placing orders for products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process.
This role will operate in an international environment, while working collaboratively with the Account Sales teams, Global Port Coordination, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew Marine products and services.
Principal Duties and Responsibilities:
Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
Identify Customer requirements with a general understanding of Drew Marine capabilities as communicated through the Sales and Customer Service Team Leaders
Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
Comprehend Drew Marine product lines with a general understanding of product alternatives. Participate in training where offered
Contribute to the documentation of incomplete deliveries or fill rates
Other tasks and projects as may be assigned from time to time
Required / Desired Knowledge, Experiences and Skills:
Up to 3 years good relevant customer service experience
Experience in Marine or Shipping Industry
A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
Ability and high level of comfort working in a fast paced environment
Highly organized
Articulate with excellent verbal and written communication skills
Ability to effectively and efficiently interact cross culturally, with awareness to cultural differences
Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience
Multi-lingual a plus, may be required dependent on regional needs
DREW AMEROID (SINGAPORE) PTE. LIMITED.
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