BGC GROUP PTE. LTD. Hiring! Full Time Customer Service Officer (Healthcare Sector | 2 Years Contract | Salary Up to $3,500-month) JO29495 in Central Region (Singapore), Earn up to SGD 2,700 - Ricebowl

Key Highlights:

• Contract Duration: 24 months (2 years)
• Salary: SGD $2,500 – $3,500/month
• Allowances: Additional allowances provided due to the nature of the role
• Working Hours: Rotating 12-hour shifts (7:00am – 7:00pm / 7:00pm – 7:00am)
• Rotation between morning and night shifts approximately every 2–3 weeks
• Initial 2–3 months of training: Mon – Thur: 8:30am – 6:00pm | Fri: 8:30am – 5:30pm
• Work Location: Tampines Plaza 2, Singapore

Key Responsibilities:

Telecare Support & Client Wellbeing
• Provide 24/7 telecare support through incoming calls and outgoing care calls in accordance with established protocols and service standards
• Conduct regular wellbeing check-ins and follow-up calls to maintain positive relationships with clients and provide timely assistance
• Identify clients' health and social care needs and refer them to appropriate community resources, healthcare services, and social support programmes

Care Coordination & Referral Management
• Coordinate health and social care matters with primary care providers, community nurses, senior wellbeing coordinators, and community partners
• Facilitate referrals to relevant healthcare professionals, community services, and social support programmes based on clients' needs
• Recognise and escalate complex cases, urgent concerns, or situations requiring further intervention to senior coordinators or relevant healthcare professionals
• Support community outreach, client engagement activities, and other health and wellbeing initiatives when required

Client Documentation & Administrative Support
• Maintain accurate and up-to-date documentation of clients' care plans, call interactions, and follow-up actions
• Ensure all client records and administrative information are properly maintained and updated
• Coordinate follow-up actions and administrative matters to support continuity of care and service delivery

Call Centre Operations & Service Quality
• Handle incoming calls and conduct outgoing care calls efficiently while providing timely and professional assistance to clients
• Ensure consistent service quality, efficient call handling, and adherence to established operational workflows and service level targets
• Maintain low abandoned call rates by managing incoming calls effectively and minimising waiting times
• Manage multiple tasks in a fast-paced call centre environment while ensuring accurate documentation and quality service delivery
• Perform other ad-hoc duties as assigned by the supervisor

Requirements:

• Minimum Diploma in any discipline, or GCE N-Level qualifications
• Experience in contact centre operations, customer service, eldercare, healthcare, or social care will be an advantage
• Willing and able to work rotating 12-hour shifts, including morning and night shifts, weekends, and public holidays
• Strong communication and interpersonal skills, with the ability to engage empathetically and professionally with seniors and clients requiring care support
• Good problem-solving skills, with the ability to assess situations and escalate concerns appropriately
• A strong team player with a positive work attitude, patience, and a high sense of responsibility
• Able to multitask, manage calls efficiently, and maintain accurate documentation in a fast-paced environment

Only shortlisted candidates will be notified.

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BGC Group Pte Ltd (Outsourcing)

EA 05C3053