Bangmang Outsourcing Hiring! Full Time Customer Service Specialist in WP Kuala Lumpur, Earn up to MYR 3,400 + additional compensation - Ricebowl

Willing and able to work on a rotational shift schedule, including weekends and public holidays, based on operational requirements.

Demonstrate a strong sense of responsibility, punctuality, and professionalism, with the ability to perform effectively in a fast-paced restaurant environment.

Possess excellent interpersonal and communication skills, with the ability to interact courteously with customers and collaborate effectively with team members.

Comfortable working in a non-halal Chinese hotpot restaurant environment.

Proficient in Mandarin communication to effectively interact with Mandarin-speaking customers; proficiency in additional languages is an added advantage.

Demonstrate strong communication, active listening, and problem-solving skills to address customer inquiries and service-related concerns efficiently.

Possess basic computer literacy and the ability to use messaging platforms, reservation systems, and customer service records accurately.

Previous experience in customer service, food and beverage (F&B), or the hospitality industry is an added advantage.

Respond to customer inquiries via phone, messaging platforms, and in-person interactions, providing accurate and timely information regarding reservations, services, and operational procedures.

Manage customer reservations, waiting lists, and queue arrangements efficiently to ensure smooth daily operations and a positive customer experience.

Address customer complaints, feedback, and service-related issues with professionalism and empathy, escalating complex or unresolved matters to management when necessary.

Coordinate closely with the front-of-house team to communicate customer requests, special arrangements, and service preferences, ensuring seamless service delivery.

Maintain accurate records of customer feedback, complaints, and service interactions, ensuring proper documentation and timely follow-up.

Collaborate with relevant team members to resolve service-related concerns and enhance overall customer satisfaction.

Adhere to established customer service standards, company policies, and operational procedures while maintaining a professional and courteous approach in all customer interactions.