- Singapore
ELEC-PRO TECHNOLOGY PTE. LTD. Hiring! Full Time Application Support Engineer in , Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for
Application Support Engineers
to provide day-to-day operational and software maintenance support for assigned systems and applications. The role will be responsible for system monitoring, user support, incident management, basic troubleshooting, and coordination with higher-level technical support teams and vendors.
Responsibilities
Monitor system health, application alerts, logs, dashboards, and notifications.
Perform routine system health checks and identify abnormalities or service disruptions.
Serve as the
first point of contact
for users experiencing system or application issues.
Log, categorize, prioritize, track, and follow up on incidents and service requests using the ticketing system.
Perform
basic troubleshooting and initial diagnosis
based on established procedures and knowledge guides.
Collect relevant information such as screenshots, logs, error messages, and user observations for technical investigation.
Support common user requests, including system usage guidance, password resets, account unlocks, and basic account-related matters.
Escalate unresolved or complex issues to
L2/L3 support teams or external vendors
and follow through until resolution.
Coordinate with system owners, technical teams, maintenance vendors, and users during incidents and maintenance activities.
Provide timely updates on incidents, system disruptions, and recovery status.
Maintain accurate incident records, troubleshooting guides, operational procedures, and knowledge base documentation.
Prepare routine system health, maintenance, incident, and monthly support reports.
Participate in training and knowledge-transfer sessions to develop and maintain familiarity with the supported systems.
Provide
24/7 on-call support for Severity 1 / Critical incidents
when required, including incident coordination, recovery support, and post-incident follow-up.
Requirement
Diploma or Degree in
Information Technology, Computer Science, Information Systems, Engineering
, or a related discipline.
Experience in
application support, system support, IT operations, helpdesk, or service desk support
is preferred.
Basic understanding of system/application monitoring, incident management, troubleshooting, and user support.
Familiarity with ticketing or IT service management tools would be an advantage.
Able to interpret basic system logs and error messages and perform initial troubleshooting.
Good communication and coordination skills, particularly when working with users, technical teams, and vendors.
Able to maintain clear operational and incident documentation.
Willing and able to provide
24/7 on-call support for critical incidents
when required.
Other Information
Training will be provided
Interested applicants, please email your updated resume (in MS Word or PDF) to
*************
indicating availability date, current and expected salary. Only short-listed candidates will be notified.
ENGINEERING MAINTENANCE/SERVICING OF INFORMATION/ELECTRONICS SYSTEM/EQUIPMENT, TRADING OF ELECTRONICS EQUIPMENT/INSTRUMENT
Application Support Engineers
to provide day-to-day operational and software maintenance support for assigned systems and applications. The role will be responsible for system monitoring, user support, incident management, basic troubleshooting, and coordination with higher-level technical support teams and vendors.
Responsibilities
Monitor system health, application alerts, logs, dashboards, and notifications.
Perform routine system health checks and identify abnormalities or service disruptions.
Serve as the
first point of contact
for users experiencing system or application issues.
Log, categorize, prioritize, track, and follow up on incidents and service requests using the ticketing system.
Perform
basic troubleshooting and initial diagnosis
based on established procedures and knowledge guides.
Collect relevant information such as screenshots, logs, error messages, and user observations for technical investigation.
Support common user requests, including system usage guidance, password resets, account unlocks, and basic account-related matters.
Escalate unresolved or complex issues to
L2/L3 support teams or external vendors
and follow through until resolution.
Coordinate with system owners, technical teams, maintenance vendors, and users during incidents and maintenance activities.
Provide timely updates on incidents, system disruptions, and recovery status.
Maintain accurate incident records, troubleshooting guides, operational procedures, and knowledge base documentation.
Prepare routine system health, maintenance, incident, and monthly support reports.
Participate in training and knowledge-transfer sessions to develop and maintain familiarity with the supported systems.
Provide
24/7 on-call support for Severity 1 / Critical incidents
when required, including incident coordination, recovery support, and post-incident follow-up.
Requirement
Diploma or Degree in
Information Technology, Computer Science, Information Systems, Engineering
, or a related discipline.
Experience in
application support, system support, IT operations, helpdesk, or service desk support
is preferred.
Basic understanding of system/application monitoring, incident management, troubleshooting, and user support.
Familiarity with ticketing or IT service management tools would be an advantage.
Able to interpret basic system logs and error messages and perform initial troubleshooting.
Good communication and coordination skills, particularly when working with users, technical teams, and vendors.
Able to maintain clear operational and incident documentation.
Willing and able to provide
24/7 on-call support for critical incidents
when required.
Other Information
Training will be provided
Interested applicants, please email your updated resume (in MS Word or PDF) to
*************
indicating availability date, current and expected salary. Only short-listed candidates will be notified.
ENGINEERING MAINTENANCE/SERVICING OF INFORMATION/ELECTRONICS SYSTEM/EQUIPMENT, TRADING OF ELECTRONICS EQUIPMENT/INSTRUMENT
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